Solution Analyst

The Role:

The Solution Analyst is a player/coach role and is a key member of project and services teams who will work with Bottomline’s Financial Messaging customers to design and implement robust, scalable, and secure solutions that meet the business requirements of our clients. This role involves collaborating with various stakeholders, internal and external. 

How you will contribute:

• Drive consistency and look for opportunities to improve efficiency in the practice
• Metrics driven environment – understand revenue milestones, margins, utilization, etc.
• Focus on both customer delight and continuous seeking out of new opportunities to expand employee and customer relationships
• Escalation – Address team/individual issues before they become a problem
• Proactive Escalation – ensure leadership is aware of challenges that lead to large cost burden or extended time to revenue
• Collaborate with other Team Leads in Financial Messaging to develop/share best practices
• Design and execute technical delivery plan on the most complex projects
• Learn and apply product knowledge to develop and create comprehensive architectural design documents that align with the business objectives and technical requirements.
• Risk Management – Proactively identify potential risks and issues in solution designs and develop mitigation strategies
• Performance Optimization - Ensure solutions are optimized for performance, scalability, and security
• Technology Evaluation - Stay up to date with emerging technologies and trends, and evaluate their potential impact on current and future projects
• Expands knowledge - Translates creative ideas into plans or projects for the business; demonstrates a commitment to learn and develop self and others; takes accountability to ensure knowledge is retained and shared to advance organization capability and gain business advantage
• Builds and reinforces customer relationships - Strengthens relationships by taking every opportunity to listen and respond to customers and adapt solutions to meet their needs; demonstrates and encourages customer focus in all relationships and activities 

What will make you successful:

• Conflict resolution experience - dealing with team dynamics, resolving conflicts, and team facilitating discussions 
• Experience or equivalent expertise in payments solutions analysis, technical program delivery, or a related field
• Proven knowledge in the Financial or payments industry
• Advanced knowledge of data fluency, including experience in handling large, diverse data sets and generating insights to drive business objectives
• Able to demonstrate ISO 20022, FINPlus and SWIFT messaging, with experience in developing and interpreting data models
• Configuration for SWIFT channels e.g.  SWIFTNet   FINPlus,  Interact, FileAct, FIN
• Demonstrated proficiency in payments technology platforms, including hands-on experience with major clearing market infrastructures
• Strong technical writing skills, with a proven track record of translating complex information into clear and concise documentation for diverse stakeholder audiences
• Must be a problem solver. Ability to research, analyze and provide a solution to newly identified issues
• Team focused with strong collaboration and communications skills
• Emphasis on attention to detail and quality 

Preferred qualifications, capabilities, and skills 

• Knowledge of High Value Payments Systems, Low Value Payments Systems, and Real Time Payment rails, e.g. CHAPS, SEPA, FPS, BACS, SIC IP
• Skilled in JIRA tooling to create and manage backlog of development stories and analysis tasks