Founded in 1822, the Bolloré Group is one of the 500 largest companies in the world. Listed on the Paris Stock Exchange, the majority interest of the Group’s stock is always controlled by the Bolloré family. This stable majority control of its capital allows the Group to develop a long-term investment policy.
Thanks to a diversification strategy based on innovation and on international development, it now holds strong positions in all its activities around three business lines, Transportation and Logistics, Communication, and Industry.
B' Information Services in Vietnam
Looking to grow our development teams in Vietnam, CESA as a subsidiary of B' Information Services, part of Bolloré Group, specializes in Microsoft .Net technologies (ASP.Net MVC, API, Azure,...), ESB platform (Webmethods, Java...) and deliver projects using Agile methodology.
Working with B' Information Services you’ll have the opportunity to develop your skills and career in an exciting workplace in touch with an international and innovative environment.
About the role
The Software Support Engineer participates in the maintenance stage of a portal application in operational condition, from end to end in compliance with Service Level Agreements.
The main missions will include but not be limited to:
- Take charge of incidents and requests; process and monitor them until they are completed.
- Analyze the root causes of the interrupted or degraded service; solve/ communicate with level 3 support or related teams.
- Resolve the major or recurring incident problems.
- Monitor the application (alert and performance).
- Coordinate with other teams in connection with the portal (key-user, support, build, project ...).
- Communicate the state of the service on incident and operation.
- Ensure the proper execution of operational tasks.
- Write post incident reviews following major incidents and deliver reliable actions.
- Proactively initiate the ideas, actions to improve the quality of the service.
- Update the portal documentation and transmit knowledge to the level 1 support teams (helpdesk & monitoring).
Requirements
- Ability to self-organize, prioritize tasks to understand critical level of incidents
- Have analyzing, logical thinking, and problem-solving skills to identify the issues among multiple integrated data flow
- Strong self-learning ability with calm and patient traits
- Clear communication
- English skills:
- Good reading and writing for professional business
- Basic listening and speaking
- Keen to learn new technology (MS Azure, MS service…)
- Basic knowledge of Microsoft Azure, Information Technology Infrastructure Library (ITIL) methodology
- Experienced in using one of the tools: ITSM, Azure monitoring, AppInsights is an advantage.
- Nice-to-have knowledge: cloud services, micro-services, network, and concept of application architecture (flow, network equipment, esb, API...) or other IT network, system, hardware.
Preferred Professional background
- Fresher or 1-2 years of experience in similar role (software support specialist, application support/administrator) with strongly committed to pursue software support career path.
- Basic knowledge about programing
- Cloud Azure and Kafka knowledge and/or certifications are advantageous.
Working time:
- 5 days - 40 hours/ week (including weekend and national holidays), which is divided into 3 shifts:
o Shift 1: 06:00 AM - 02:00 PM
o Shift 2: 02:00 PM - 10:00 PM
o Shift 3: 10:00 PM - 06:00 AM
- Allow to work from home for shift 2 and shift 3 under supervision.
- The specific weekly working schedule will be assigned by the Support Manager.
Benefits
- Being a pioneer in contributing to team development with a long-term vision
- High-ownership working environment: You will take full responsibility and control of your missions contributing to the team's success in a daily collaboration with Paris teams
- Continuous skill improvement with new technologies, challenging projects, on-the-job coaching, knowledge exchange with technical experts, and training programs (locally and in Paris)
- Annual performance review: recognize your efforts and identify development/ improvement needs
- Be secure in your mind with employee care: private healthcare insurance package, medical check-ups, allowance support...
- Great-place-to-work activities (company trips, sport clubs...): enhance teamwork spirit and facilitate your work-life balance
- Opportunity to participate in global events (Hackathon, Seminar, Innovation Factory...)
