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Aspire is hiring a

Software Support Engineer - Acceptance

Jakarta, Indonesia

Aspire is the leading all-in-one finance operating system for growing businesses in APAC. We are on a mission to reinvent business finance for a new generation of entrepreneurs and business owners, empowering startups and MSME to realise their full potential. 

Founded in 2018, Aspire has raised over USD 300M+ across equity and debt from world-class investors. In 2023, we successfully closed an oversubscribed USD 100 million Series C equity round led by Sequoia Capital and Lightspeed Ventures with participation of Tencent, Paypal Ventures, LGT Capital Partners, Picus Capital and MassMutual Ventures. To power our solutions, we have partnered with some of the best companies in the world such as Visa and Wise and helped more than 50,000 businesses using our suite of products.

For 2 consecutive years in 2022 & 2023, Aspire has been awarded Best Employer of the Year and Startup of the year by Asia FinTech Awards, and also LinkedIn’s Top Startup in Singapore. In 2023, we also made it to CB Insights’ Top 100 Global Fintech List. 

You will be amazed by the energy and experience of our team! Aspire serves as an environment for you to innovate and drive change with our team of ex-entrepreneurs, ex-founders, and high-achievers with international and diverse backgrounds.

Are you a top talent who is passionate about entrepreneurship? Join our rapidly growing team to make an impact in the fintech space! 

About Us
Duitku.com (an Aspire company) is an online payment solutions provider. We offer online payment coverage for users in Indonesia with credit and debit cards, mobile payments, e-wallets, bank transfer, prepaid cards, vouchers and many others.

 

About the Role

We are seeking a detail-oriented and reliable IT Support to join our team.

The responsibilities covering:

  • Troubleshooting, identify and resolve technical issues that may arise during payment processing, such as transaction failures or software glitches.
  • User support, providing assistance to merchant who encounter problems with payment processing, ensuring timely and effective solutions.
  • Maintain SDK, CMS plugin include create or update.
  • Security, ensuring proper & secure merchant integration of payment gateway.
  • Documentation, maintaining accurate records of reported issues, API services & postman collection.
  • Collaborating with other IT teams, software developers, and third-party vendors to enhance payment processing capabilities.
  • Emergency Response, being available for on-call support from merchant.
  • Providing guidance to merchant on how to use payment processing systems effectively and securely.
  • Actively participating in the ongoing improvement of payment processing systems, suggesting enhancements and enhance user experience.

 

Minimum Qualifications

  • Graduate S1 in Informatics Engineering, Computer Science, or related majors.
  • Experienced for 1 years in a similar field (fresh graduates are welcome to apply).
  • Able to speak English, both oral and written.
  • Can work under pressure.
  • Have a desire to learn new things.
  • Ability to work independently or with a group.
  • Have a strong and good attitude.
  • Can work shifts/nights.

 

Preferred Qualification

  • Knowledgeable & understanding PHP, JavaScript Language.
  • Knowledgeable in SQL Language.
  • Understanding API Integration and Technologies.
  • Knowledgeable of Collaboration Tools and Technologies, such as GIT and Subversion.
  • Having experienced in Messaging Technologies is a plus.
  • Understanding C# Language is a plus.
  • Strong verbal and written communication to provide clear and concise support to Technical Stakeholders.

What we offer

  • Uncapped flexible annual leave.
  • Hybrid work arrangement. 
  • Training subsidy for your professional growth.
  • Wellness benefit.
  • Team bonding budget to foster collaboration and sense of belonging.
  • Flexibility to work from anywhere (for up to 90 days per annum).
  • Culture is Key: We always strive to cultivate a special culture that brings special talents together - You can learn more about our culture on our careers site and LinkedIn Life page.

Equal Opportunity Statement 

Aspire is an equal opportunity employer and is committed to providing equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic as outlined by applicable laws. 

Please note: by submitting your application, you acknowledge that you have read and understood Aspire’s Data Protection Policy for Employees, Freelancers, Contractors and Job Applicants (the “Policy”), and consent to the collection, use and disclosure of your personal data by Aspire for the purposes set out in the Policy. You may withdraw consent for such collection, use and disclosure, and make an access or correction request in respect of your personal data, in accordance with the Policy by emailing [email protected]. 

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