Effectory is Europe's market leader in employee feedback. Over the past twenty years, our team of Software Developers has built the coolest and most innovative feedback software there is. We build our software with C#, .NET Core and Angular in an Azure Environment.
With this software, our customers can set up surveys and gather feedback among the employees of a company and find out how they feel about their employers. We work for major companies in the Netherlands and abroad, so these are big and complex projects. Our surveys are sent out to hundreds of thousands of employees that speak dozens of different languages.
Our software landscape consists of several in-house applications. As a Software Support Engineer, you master all these applications and know exactly how they work functionally, but also at the back end. Besides that, you know our processes and how they translate to our systems. You are in close contact with the Customer Success Managers and help them with the more technical aspects of their projects and you support them when they run into issues with our software. They are important users of our software and often need help from someone with extensive technical knowledge due to the complexity of our systems. In some cases, our colleagues run into a bug, a mistake or an error in the system and that needs to be - debugged, fixed, or escalated to the correct development team. In other cases, some things could be wrong with the project settings, causing trouble for our clients.
By proactively checking the back end of the system, you can see whether everything goes well and smoothly and with your skills you can do quick fixes if needed. In any case, you are like a mechanic that makes sure that the engine runs smoothly and, if needed, fixes it. So, if analyzing problems, solving puzzles, and helping people gives you energy, then this job could be a great fit for you!
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