Mark43 is approved to hire in Canada, the UK, and 40 U.S states, including AZ, CA-excluding San Francisco, CO, CT, DC, FL, GA, IA, IL, IN, KS, MA, MD, ME, MI, MO, NE, NJ, NM, NY, NC, OH, OR, PA, SC, TN, TX, UT, VA, VT, WA, and WI. Before applying to a remote role, please ensure that you are able to perform the position in one of the states listed above. State locations and specifics are subject to change as our hiring requirements shift.
Applicants must be authorized to work for any employer in the country in which the role is being hired. We are unable to sponsor or take over sponsorship of an employment visa at this time.
Software Support Analyst
At Mark43, our mission is to empower communities and their governments with innovative technologies that enhance the safety and quality of life for all. We create powerful, scalable, and elegant software that sets a new standard for the tools relied upon by our first responders. Our users are diverse, and we are committed to embracing diversity of thought and experience within our team.
We are excited to announce that our team is expanding, and we are looking for Software Support Analysts to join us. In this role, you will be on the front lines of our customer support efforts, directly interacting with both first responders and civilian staff at public safety agencies to improve their experience and understanding of our products. Support team members collaborate with various teams across Mark43 and provide valuable insights into the perspectives of our users.
Qualified candidates will have:
What You’ll Do If you were part of our team, here are some things you would have done last week:
What You’ll Need We’re looking for Software Support Analysts with a minimum of 2 years of professional experience in software support. Mark43’s work has high stakes and involves a complex product suite. We’re always striving to exceed the demands and expectations of our customers, and this team will be on the front line when it comes to creating a great customer experience.
People who thrive on our team also tend to share the following characteristics and skills:
Our Privacy Notice describes how Mark43 uses and protects the personal information of prospective employees during the recruitment process. It informs you about our handling of the personal information you provide to us when you apply for a position in our organization and in general when you express your interest in joining our team.
As a part of Mark43's security measures all employees must: Engage in appropriate use of the company's electronic information resources; Become knowledgeable about and follow relevant security policies and guidelines; Protect the resources under their control, such as passwords, computers, and data that they create, receive, or download; and Promptly report security-related incidents and violations, and responding to official reports of security incidents involving their systems or accounts.
Mark43 is committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed, please email [email protected] requesting the accommodation.
Mark43 is the modern public safety software platform built for wherever your service takes you.
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