Job description
As a senior member of the Application Operations Team, your initial task will be to understand application architecture, provide observability, identify efficiency and stability solutions, and drive resolution for a subset of Experian Consumer Service’s 24/7 SaaS applications. You’ll be embedded in various development teams to understand how the system is changing while acquiring the necessary domain knowledge to identify gaps and document workflows as well as build monitors for these services. This information will be used to coordinate with Operations, Security, and Quality Assurance teams, among others, to raise awareness and increase stability. This position requires a holistic approach to troubleshooting and an innate need to optimize, harden, and automate tasks to prevent and recover from outages or other customer issues. What you’ll be doing: Responsibilities: • Able to work independently and offer insights and analysis on existing services. • Understand full stack workflow and assist in documentation. • Verify, validate, and build monitors for services. • Performance considerations are second nature. • Works effectively in a collaborative, fast-paced team environment. • Participates in the estimates for projects based on interface wireframes/desired functionality. • Research emerging topics related to assigned tasks. • Participates in all pertinent project meetings. • Provides appropriate research to support business and information technology groups within the organization. • Advises on options, impact on other business processes, and system priorities. • Prioritizes assigned tasks and keeps the manager up-to-date on status and roadblocks
Qualifications
Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
