Who We Are:
Narmi transforms America’s financial institutions into digital-first institutions. Over the past three years, we’ve grown 100%+ year-over-year, have built and implemented multiple products and have established one of the highest net revenue retention (i.e. how much revenue increases from your existing customer base) metrics in our industry. This means our customers love us and want to buy more products from us.
Our award-winning digital banking and digital account opening platforms have moved millions of dollars and opened thousands of accounts since inception. In fact, the
#1 online bank in the country (Radius Bank), leverages Narmi for their entire digital bank. Another Narmi customer - Berkshire Bank - partnered with Narmi to deliver the best
customer onboarding program in the country.
Narmi's Co-Founders previously ran a financial institution as CEO and CTO so understand the challenges and needs of the market first-hand. This gives us a unique competitive advantage and heavily influences our product and engineering efforts.
You’ll be part of Narmi’s Solution Engineering team. While you’ll report directly within the Engineering Department, you’ll work closely across Sales, Product and Customer Success to be the primary technical face of the company to our customers. This is a true cross-functional role and the best way to get involved across the organization. You’ll learn the ins-and-outs of our products so that you can triage any technical support inquiries and consult our clients on best practices. You’ll work independently or as a pair to fix and test bugs as well as to develop new features.
Responsibilities
- Respond to all technical client requests and issues while continuing to educate our clients on the use of the platform
- Educate and consult our clients on configuration options and other solutions
- Reproduce issues and dive into our stack to determine the root cause
- Build out technical documentation and knowledge based articles for our platform
- Drive product conversations based on needs and problems learned during client interactions
- Work across Engineering, Sales, Product and Customer Success to understand problems and architect solutions
- Directly contribute to our code base through regular pull requests that address bugs, client issues and new feature work
Requirements
- You are personable, self-motivated, detail-oriented, and are eager to learn
- BS degree in Computer Science or similar technical education
- At least 1 year of professional work experience
- Excellent communication skills in verbal and written English
- Located or willing to work in New York City
- United States citizen or authorized to work in the United States
Preferred Qualifications
- Professional work experience as a Solutions Engineer, QA Engineer, Test Engineer or Software Engineer
- Proficiency in any of the following: Python (especially Django or DRF), JavaScript, React, Vue, React Native, Terraform, Ansible, and/or Linux administration
- Experience at a startup or financial technology firm
We believe that high-performing teams include people from different backgrounds and experiences who can challenge each other's assumptions with fresh perspectives. To that end, we actively seek a diverse pool of applicants, including those from historically marginalized groups.
