What you get to do in this role:
Manage the complete lifecycle of production/sub-production environments including necessary configurations and integrations, and application admin activities.
Analyze incidents to identify application and system problems and possible solutions in a timely and accurate manner.
Assists in troubleshooting integration, and user management issues by digging into application and system logs
Develops procedures and scripts for monitoring and automation of manual processes.
Engage with product engineering and support teams to troubleshoot issues and any planned activities
Maintain system documentation for configuration and troubleshooting of known issues.
Develop and share best practices for Admin operations and enhancements based on lessons learned
Participate in activities outside of core hours a
To be successful in this role you have:
Bachelor’s degree in computer science or related field with 1-3 years of IT industry experience.
Strong communication and presentation skills, with the ability to work with both technical and non-technical stakeholders.
Strong analytical and troubleshooting skills.
Ability to multi-task and manage expectations in a fast-paced environment with competing priorities.
Strong understanding of technology platforms, particularly web applications/SaaS platforms
ServiceNow platform administration experience preferred.
Experience supporting/administering other enterprise platforms and technologies is an advantage.
Good knowledge of JavaScript libraries, Web services, SOAP, Java, SQL, and LINUX
Experience working with application logs, prefer experience using Splunk
Good understanding of ITIL framework or experience working in an ITIL-based environment
FD21
Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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