Software Engineer - ServiceNow Administration

About Digital Technology:

We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth.

We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it. 

Ultimately, we strive to make the world work better for our employees and customers when you work in ServiceNow Digital Technology, you work for them. 

Team: 

ServiceNow Platform Administration team is a team of talented and energetic individuals. The team works closely with application developers, product owners, and project managers to maintain ServiceNow internal instances. The team focuses on Automation to reduce manual efforts. We also work closely with engineering development to introduce Innovative platform solutions for complex business problems.

Please Note: “This position requires Public Trust Position (PTP) Tier 2 Level suitability adjudication. If offered employment, you must be willing to complete and successfully pass the adjudication process. Any employment is contingent upon obtaining the required adjudication. Minimum Three years on Green card OR US Citizen will be required for this role.”

What you get to do in this role:   

• Manage the complete lifecycle of production and sub-production environments including necessary configurations and integrations, application admin activities (operational, migrations, and upgrades)
• Analyze incidents to identify application and system problems and possible solutions in a timely and accurate manner
• Assists in the troubleshooting of performance, integration, and user management issues by digging into application and system logs
• Assists in the maintenance and administration of user profiles including groups and role management
• Develops procedures and scripts for monitoring and automation of manual processes
• Engage with product engineering and support teams to troubleshoot issues and any planned activities
• Follow ITSM processes for Incident, Request and Change management process
• Maintain system documentation for configuration and troubleshooting of known issues
• Work closely with other admins and teams including US teams, to support the delivery of related tasks successfully
• Come up with best practices for Admin operations and enhancements based on lessons learned
• Participate in Change Advisory Board meetings to understand deliverables and timelines for admin activities
• Co-ordinates and executes Go-Live activities
• Follows SOX controls and helps collect data for periodic review
• Support requirement during off hours and weekend support, when required

To be successful in this role you have:

• Minimum of 2 years of information technology industry experience, with experience developing on the ServiceNow Platform.
• Minimum of 2 years of development experience
• Minimum of 2 years troubleshooting and debugging code
• Java, JavaScript, MySQL, LINUX, HTML, and Splunk (an advantage)
• Good understanding and work experience in Web services, SOAP, and REST
• Good verbal and written communication skills, with the ability to work with both technical and non-technical stakeholders
• Good Understanding of ITIL v3 processes. ITIL Foundation & ServiceNow Administration certification good to have
• ServiceNow Certified Application development experience preferred.

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ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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