PolyAI is tackling the challenges of automating customer service through voice. Our voice assistants make it possible for businesses to deliver outstanding customer service at every touchpoint.
This is voice-enabled, AI-driven customer service that works in the real world, right now.
As part of the project team, you will take a lead role in developing real-world systems for our customers that take 1000s of calls every single day. You will work closely with PolyAI Product Solutions Managers and Dialogue Designers to build out and maintain highly specialized software that delights our clients and their customers.
Salary: $80,000- $90,000 CAD + Benefits
Requirements
Minimum Requirements:
- BS degree in a technical field involving coding, or equivalent industry experience.
- 1+ year(s) of Python / C++ / Java experience, or equivalent.
- You are a fast learner.
- Proficiency in verbal and written English communication.
- Permission to work in Canada.
Preferred Requirements:
- Experience in software development within an industrial setting, contributing to product-level engineering tasks.
- Knowledge of REST APIs and associated technologies such as OAuth2.0
- Knowledge of telephony protocols such as SIP, or knowledge of associated networking protocols like TLS
- Understanding of the software deployment cycle, including local deployments, testing, code reviews etc.
- Experience with Go programming language
Your responsibilities will involve:
- Contributing to our conversational AI systems – building new projects as well as maintaining existing ones.
- Communicating with client technical teams on API & telephony integrations.
- Co-working with Product Solutions Managers and Dialogue Designers to produce a great conversational UX.
- Support of existing deployments during working hours.
Our interview process:
- An initial phone call (30 minutes) with the hiring manager
- A take-home coding problem
- Two back-to-back technical interviews (45 minutes each). One interview will ask you to implement a basic Python client within our proprietary policy framework, given an API specification. The other interview will be a more generic programming interview focusing on understanding your current technical ability and experience.
- A 30-minute behavioral interview with our Management Team.
