About Sitecore
Sitecore delivers a composable digital experience platform that empowers the world’s smartest and largest brands to build lifelong relationships with their customers. A highly decorated industry leader, Sitecore is the leading company bringing together content, commerce, and data into one connected platform that delivers millions of digital experiences every day. Thousands of blue-chip companies including American Express, Porsche, Starbucks, L’Oréal, and Volvo Cars rely on Sitecore to provide more engaging, personalized experiences for their customers.
About the role
The Product Support team provides assistance in solving non-trivial technical challenges to its Partners and Customers and is a key contributor in ensuring successful implementations of many projects.
Software Engineers spend most of the time on deep investigation of the real-life usage of the Experience Platform, Experience Manager Cloud, Content Hub, and other products, working with the product code, troubleshooting complex problems, developing patches and code examples.
The work process involves written communication with Certified Developers from around the world, while online meetings are used for the most complex projects and critical situations.
In addition to helping Partners and Customers deliver successful solutions, the team contributes to the development of its products, develops and maintains own modules and applications.
Position of the Software Engineer in the Product Support team provides technical and personal growth opportunities in the wide range of different professional areas for both new and experienced software development specialists.
Position will require participation in 24x7x365 shift coverage rotation, including work during late hours and during weekends, according to the predefined schedule and in compliance with all local labor regulations.
Ideal candidates will have the following background:
Experience in the following would be a plus:
We believe that coming together as a community, in person, is important for innovation, connection and fostering a sense of belonging. Our roles have the right balance of remote and in-office working to enable flexibility for managing your life along with ensuring a real connection with your colleagues and the broader IFS community.
