Software Engineer (L2)-Service Mesh infrastructure

See yourself at Twilio

Join the team as Twilio’s next Software Development Engineer L2 to work in Service Communications team

Who we are 

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion mean that no matter your location, you’re part of a vibrant, diverse team making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. 

About the job

This role involves improving and maintaining the Twilio Service Mesh, collaborating with a passionate team to enhance infrastructure capabilities. Key responsibilities include creating, configuring and maintaining the software that allows a secure service-to-service communication, as well as implementing new features to modernize our Mesh infrastructure. 
Join us in shaping the future of our Service Mesh infrastructure—apply now!

Responsibilities

In this role, you’ll:

• Create, configure, deploy and maintain software that allows secure service-to-service communication
• Independently work on developing and improving the Twilio Service Mesh  (Envoy, Strong Identity)
• Be part of the team on-call rotation to respond to problems as well as helping customers to troubleshoot their issues with our products
• Influence your team, peers and partners through crystal clear thinking and communication
• Own critically meaningful services and engineer it to work reliably in any circumstance
• Share your technical expertise with team members and customers
• Experience owning the design and implementation phases of cloud-based distributed systems built to seamlessly scale to several million transactions per day, tackling some of the most sophisticated and exciting technical problems in the industry
• Automate solutions for operational issues, such as monitoring, performance, planning, and disaster response.
• Ensure a high quality implementation by applying Infrastructure as Code industry standards.
• Demonstrate effective communication by authoring and reviewing design documents, runbooks, and other service documentation, and keeping a good record of changes in the systems.
• Apply Agile methodologies to continuously deliver value to the customers.
• Coach and mentor less experienced engineers.
• Continually improve our technology and our process. Rally the team around emerging needs, champion high quality engineering, be a role model for development habits, strengthen your team

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• Bachelor's degree in Computer Science or equivalent
• 3+ years of experience as a Software Engineer
• 3+ years of experience with at least one programming language such as Java, Python, Ruby or GoLang
• 3+ years experience in designing, building and operating high-scale, mission critical cloud based production systems
• Knowledge in Terraform, or any infrastructure as code framework
• Exposure to large scale infrastructure deployments, autoscaling, infrastructure efficiency, and scalable fault-tolerant systems
• Deep understand of a Service Mesh architecture including proficiency in managing traffic through Envoy and authentication / authorization mechanism managed with SPIFFE / SPIRE
• 3+ years of experience in operating a high scalable Service Mesh architecture using open source technologies such as Envoy, Istio, Consul or similar solutions
• Proficient concepts such as DDD, SOLID, Cloud Native Patterns, distributed systems and architecture. Capable of understanding pitfalls and anticipating common failure modes of a microservice environment
• Experience with container usage
• Skills to work independently with multiple global teams, developing, configuring, deploying, and operating the global infrastructure for Twilio Infrastructure Platform, blending operational excellence with development best practices.
• Proficient in shell scripting to streamline repetitive tasks and enhance efficiency in operations.
• Strong communication skills: able to communicate effectively with technical and non technical stakeholders, verbal and written

Desired:

• Knowledge on deployment tools and frameworks like infrastructure as a code and continuous deployment processes  (ex: Github, Buildkite, Terraform-TFC, ArgoCD).
• Experience in Kubernetes deployment.
• Self-service approach based on Terraform Cloud (TFC)
• Operational experience in complex distributed systems, including experience with SLO/SLAs towards high availability and reliability goals, including tools like DataDog or Grafana.
• Experience building service-oriented architectures, microservices or REST APIs.
• Background in the security domain 

Location

This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

*Please note this role is open to candidates outside of Colorado, California, New York,Washington and Washington D.C. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

• Based in Colorado or Washington D.C.: $112,320.00 - $140,400.00
• Based in New York, Washington State, or California (outside of the San Francisco Bay area): $118,960.00 - $148,700.00.
• Based in the San Francisco Bay area, California: $132,160.00 - $165,200.00.
• This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. 

Applications for this role are intended to be accepted until 2 December, 2024 but may change based on business needs

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at [email protected].