- Handle production incidents in an effective manner and provide quick turnaround to customers
- Communicate adequately with customers to keep them informed on the status of their tickets at all times
- Co-ordinate with internal stakeholders such as QE, Product Management, Infrastructure support and Release management teams to deliver solutions to customer requirements
- Work as a team player to contribute to the overall operational success of the team by being flexible to work in shifts and weekend on call support activities
- Document all the customer interactions and technical investigations in the ticketing system at all times
- Represent team in audit reviews, change advisory calls, business continuity programs such as Disaster Recovery exercises
- Execute IT application support activities. Envision and support adherence to best practices and standards
- Responding promptly to application alerts and issues.
- Level-2 Troubleshooting Applications / Infrastructure issues within benchmarked SLA’s
- Responsible to report production impact details and able to elaborate to the management
- Adhere to standards and processes for incident resolution.
- Maintain production support run books for each application.
- Analyze and drive to RCA (Root Cause Analysis).
- Assist in testing and monitoring systems changes implemented.
- Ensure compliance with Client policies and procedures.
- Provide appropriate status updates and track assignments on routine basis
- Level-3 responsibilities for identifying defective behavior within supported applications and work with the appropriate development team to identify root cause and communicate with end-users on the delivered solution. In addition, will need to coordinate with the application development team(s) on the release of hotfixes, features and functionality to supported applications.
- Will perform release migration steps to Production environments as documented in the release plan
Required Skills –
- Linux and Windows environment
- work experience in AWS Cloud,
- SQL Databases (MySQL, MS-SQL),
- Java,
- Tomcat,
- Apache
Experience – 5-7 years
WORKING AT ALTISOURCE ADVANTAGES
Prosperity
- Competitive salary based on your experience and skills – we believe the top talent deserves the top rupee
- Bonus Potential – if you go above and beyond, you should be rewarded
Good Health
- Comprehensive insurance plans like Medical, Personal Accident Benefit and Life Insurance
- Wellness Programs (examples include eye examination, diabetes checkup camp, hemoglobin check and health talks)
Happiness
- 10 paid holidays, plus 26 paid days off per year
- Lots of employee engagement activities both offsite (examples include family cricket/football games, annual company celebrations and happy hours) and onsite (examples include office stress buster events, holiday parties, and quarterly Living our Values celebrations)
- Opportunities to join our community service initiatives, including Habitat for Humanity
Are you up to the challenge? What are you waiting for? Apply today!
