Social Media Specialist

See yourself at Twilio

Join the team as our next Social Media Specialist on Twilio’s Corporate Communications team.

Who we are 

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion mean that no matter your location, you’re part of a vibrant, diverse team making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. 

About the job

This Social Media Manager position is needed to build our community and increase brand awareness for Twilio.

We’re looking for a storyteller who can create original, compelling content that amplifies our brand and expands our reach. We want someone who can write concisely and creatively, and isn’t afraid to test new, bold ideas. This person should be fluent in short-form video and know how to make an audience feel something. We’re looking for someone who can cut through the noise.

Creative, non-standard resumes strongly encouraged! 

If this ^^ describes you, please submit your resume along with:
1) A draft of a social media post (choose your channel) pitching why you should be Twilio’s next Social Media Specialist OR a haiku about what makes a social post go viral

2) Your favorite viral social post from a B2B company in the last six months and why you selected it.

Responsibilities

In this role, you will:

• Create compelling, on-brand content using our customers, capabilities, and culture.
• Manage our social channels including LinkedIn, Instagram, Facebook, X, and help us launch our TikTok.
• Execute our editorial calendar and campaigns.
• Manage Twilio’s employee advocacy program, equipping our global and regional teams to share content.  
• Engage and build our community of technical developers, consumers, and business decision makers daily.
• Collaborate with key company stakeholders on goals for campaigns, product releases, events, and other company-wide initiatives.
• Contribute to Twilio’s mission of building the world’s leading customer engagement platform by showing what’s possible with it. 
• Create interesting, engaging content for our top executives.
• Perform analysis and use data to prove our program is growing and our bets are paying off.
• Constantly experiment and test new tactics to reach new audiences.

Qualifications

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• Has experience managing brand social.
• Expresses complex thoughts or ideas in 100 characters or less.
• Thinks outside of the box and presents ideas clearly.
• Uses data to tell a story and has proven success on social.
• Enjoys building community.
• Likes to have fun.

Desired:

• Experience with live video, graphic design, and social management tools.

Location

This role will be remote and based in Ontario, British Columbia or Alberta provinces of Canada.

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 5-10% travel is anticipated to help you connect in-person in a meaningful way. 

What we offer

There are many benefits to working at Twilio, including things like competitive pay, generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.