We are looking for a dynamic Social Media Servicing Agent to join Varo. In this role, you'll be in charge of communicating with customers via social media and customer outreach platforms, working with the marketing team to create social media response strategies, and addressing any trends or concerns presented in our external platforms.
To ensure success as a Social Media Agent, you should know how to effectively use various social media platforms, tools, and technologies. Ultimately, an outstanding Social Media Agent should be a goal-orientated individual with a solid understanding of the customer experience.
What you'll be doing
- Attending to all customer/non-customer queries, concerns, and comments posted to the company's social media platforms in a timely manner
- Reviewing all social media posts for accuracy and ensuring inappropriate content is removed
- Working with the marketing and servicing teams to develop comprehensive social media response strategies
- Maintaining a working knowledge of company products to effectively communicate with customers
- Creating and maintaining strong relationships with different lines of business
- Staying informed on social media trends, innovations, and changes.
You'll bring the following required skills and experiences
- Ability to work 1 Weekend day per shift: Tuesday-Saturday or Sunday-Thursday (8:00am - 4:30pm)
- An associate's degree in social media management, marketing, or a related field would be beneficial
- A minimum of 2 years' experience as a social media agent, customer service agent, or a similar role
- Excellent knowledge of social media best practices
- Ability to effectively use a variety of social media platforms, such as Twitter, Facebook, Instagram, LinkedIn, Reddit, App Stores and more
- Working knowledge of social media tools
- Solid customer service skills
- Good communication and interpersonal skills
- Ability to work independently in a fast-paced environment.
