We are seeking a dedicated Social Media Customer Service representative to join our team at SmartPlus. In this role, you will be the primary point of contact for our customers on social media platforms, providing exceptional support and ensuring customer satisfaction.
Responsibilities:
- Monitor and respond to customer inquiries, comments, and messages across various social media platforms.
- Resolve customer issues and concerns in a timely and professional manner.
- Collaborate with internal teams to address customer needs and improve service delivery.
- Provide product information and support to customers through social media channels.
- Analyze customer feedback and identify trends to enhance service quality.
- Maintain a positive brand image and engage with customers to foster loyalty.
If you have excellent communication skills, a passion for customer service, and the ability to handle inquiries effectively, we want to hear from you!
Requirements
- Bachelor degree in Marketing (Fresh Graduates)
- Strong proficiency in social media platforms (Twitter, Instagram, youtub etc.).
- Excellent written and verbal communication skills.
- Ability to empathize with customers and provide effective solutions.
- Strong problem-solving skills and the ability to think critically.
- Detail-oriented with strong organizational skills.
- Ability to work well in a team and collaborate with different departments.
