SOC Lead

Responsible for ensuring day to day operations of a specific service line / team are running smoothly, assisting the Operations Manager with team training, and providing coaching to teammates as needed. 

WHAT YOU'LL DO

• Partner heavily with the Operations Manager to ensure the overall success of a service line / team.
• Ensure that day to day operations run smoothly.
• Develop and implement SOPs and guidance to the team.
• Assist the Operations Manager in ensuring that all KPIs and key deliverables are met.
• Serve as a subject matter expert and point of escalation for team members regarding SOPs and best practices.
• Provide training on job duties to new hires and existing team members.
• Deliver coaching and feedback to team members regarding job performance.
• Interact regularly with other areas of the organization including Client Success, Sales, Engineering, and Product.
• Function as leader of the team in the absence of the Operations Manager.

QUALIFICATIONS

• 1+ years in a technical operations role.
• A track record of ownership, accountability, and success.
• Able to form relationships with a variety of personality types to motivate a diverse team.
• Highly self-motivated and directed; able to identify an issue and tackle it proactively.
• Ability to effectively prioritize and execute tasks in a fast-paced and quickly changing environment.
• Able to use strong analytical and problem-solving skills to overcome obstacles to goals without heavy guidance.
• Strong written and verbal communication skills with an emphasis on communicating technical concepts to others.
• Strong attention to detail organizational skills.
• An understanding of key internet technologies including DNS, HTTP and other similar technologies
• An understanding of various forms of online fraudulent activities, including phishing, malware, brand/trademark/copyright abuse, social engineering, and more. 
• Moderate to advanced skills leveraging Microsoft Excel 

Preferred Qualifications

• Previous experience in issue & project tracking software such as Jira
• Previous experience with PowerBI or similar interactive data visualization software
• Previous experience with SQL