The Strategy & Planning team is focused on strategy formulation and prioritization, strategic and operational planning, program management, and vendor management efforts while building next-gen Total Cost of Ownership capabilities.
The Sr. Manager, Program Management Office (PMO) role reports to the Director, Global Technology, PMO. This role leads and directs projects that are very cross-functional and highly complex using different development methods which often require considerable resources and high levels of functional integration.
Accountabilities & Responsibilities:
Primary Duties:
Manage project plans, roadmaps and execution to achieve the project goal using various development methods (i.e Agile, Waterfall, etc)
- Manage project changes using appropriate verification techniques to keep the project on track.
- Measure project performance using appropriate tools and techniques to monitor the progress of the project, identify and quantify any variances, perform any required corrective actions, and communicate to all stakeholders.
- Align stakeholders and team members by ensuring a common understanding of expectations for the project.
- Depending on the development method used for the project, may be responsible for managing / recording detailed customer requirements, constraints, and assumptions with stakeholders in order to establish the project deliverables, using requirement-gathering techniques (e.g., planning sessions, brainstorming, focus groups) and the project charter.
- Work to implement approved actions and workarounds to mitigate risks.
- Document high-level risks, assumptions, and constraints using historical data and expert judgment in order to understand project limitations.
- Lead the adoption of key learnings from project retrospectives.
- Improve team performance by leading, mentoring, training, and communicating effectively. Treat people with respect.
- Act as a mentor with the adoption of PMO processes and standards.
Leverage knowledge of and experience with the following:
- Define project roles, responsibilities, methodology, tools and best practices.
- Leverage shared services.
- Provide input on delivery model and best practices.
- Support, lead, or ensure the standardization of processes for implementing projects across all clients, in accordance with best practices related to the SDLC and ADLC.
- Identify and/or elevate ideas for improving the delivery model offer and methodologies.
- Execute short term strategy for function.
- Contributes to the performance of a team by overseeing work of other managers.
- Effect change within a function without direct exercise of command. Can be internal and external and primarily of shared interested.
- Solve difficult problems impacting a team or project; identify ways to improve current customer needs.
- Accountable for managing projects using various development methods (i.e. Waterfall, Agile, etc) with moderate risk. Manages budget and directs activities of the project teams.
- Executes necessary charters depending on the project.
Skills & Experience required:
- Significant experience with prior corporate and global project management
- Subject Matter Expert (SME) in Project Management process and tools.
- Coaches client team(s) on effective consulting for projects.
- Experience communicating effectively with high levels of management and direct client contact.
- Experience with software methodology development processes (i.e. ADLC, SDLC, Lean).
- Ability to create presentations and write business cases for senior leadership.
- Ability to work under tight deadlines managing multiple key business priorities.
- Project budgeting/costing expertise.
- Ability to solve very complex problems and deal with a variety of work situations.
- Strong understanding of a variety of technology solutions.
- Highly experienced with dev/ops principles.
- Motivational leadership skills
- Bachelor’s degree in related field
- Project Management Professional (PMP) preferred; Agile Certifications preferred (e.g. PSM, CSM, etc.) or equivalent work experience preferred.
At McDonald’s we are People from all Walks of Life...
People are at the heart of everything we do, and they make the McDonald’s experience. We embrace diversity and are committed to creating an inclusive culture that means people can be their best authentic self in our restaurants and offices, which helps us to better serve our customers. We have a strong heritage of diversity and representation within our communities, which we are proud of. The diversity of our people, customers, Franchisees and suppliers gives us strength.
We do not tolerate inequality, injustice or discrimination of any kind. These are hugely important issues and a brand with our reach and relevance means we have a very meaningful role to play.
We also recognise our responsibility as a large employer to continue being active in our communities, helping to develop skills and drive aspirations that will help people to be more aware of the world of work and more successful within it, whether with McDonald’s or elsewhere.”
