IDT currently has an opening for an SMS Routing Specialist for our wholesale and Enterprise A2P SMS Business. The Routing Specialist is mainly responsible for the curation, maintenance, analysis, and adjustment of A2P SMS routes and routing plans/products to achieve optimal quality and costs to meet the needs of our customers. The specialist will work closely with the Carrier Relations team, Sales and Operations teams internally, as well as the counterparts across partner organizations globally. Direct and relevant experience will be preferred. However, on-the-job training will be provided for those with related but not direct backgrounds.
Great opportunity for someone looking to take their career path to the next level.
The ideal candidate will be located somewhere in Spain, the Balkans, or Eastern Europe but we are open to other locations as well for the right person.
Key Responsibilities:
- Setting up and testing routing plans to support different business use cases for customers.
- Monitoring and maintenance of the routes to ensure consistent and reliable delivery.
- Analysis of relevant performance indicators and costs to ensure optimal performance.
- Understanding the local and international rules and nuances of routing and delivery in assigned countries and regions to advise customers and operations when needed.
- Making timely adjustments to the routing to maintain the desired level of performance and profitability and to meet business goals.
- Assisting in escalation, investigation and troubleshooting of technical issues with partners as needed.
- Reporting or recommending changes and modifications to improve business and operations processes as needed.
- Working with Carrier Relations team to respond to Request for Proposals as needed
Qualifications:
- Experience working in semi-technical routing and technical customer service.
- Knowledge of the global A2P messaging ecosystem.
- A pro-active team player, with excellent analytical and problem-solving skills, and an ability to work with cross-functional global teams.
- A hands-on doer; able to appreciate and balance the business and technical needs.
- Demonstrated ability to forecast, analyze, and execute strategies to achieve goals.
- Possess good communication & interpersonal skills.
- A strong sense of responsibility, initiative, and commitment.
- Degree/Diploma in a technical, engineering, or IT field.
- Written and verbal fluency in English; fluency in additional regional languages is advantageous.
- What you’ll get (varies based on country)
What you will receive:
- Strong base salary
- Commission % on Gross Profit
- Paid Vacation and Sick Leave
- Experience in a top publicly traded Telecom/FinTech company
- Mentorship opportunities
- Tuition reimbursement plans
