SMB Sales Manager

Are you an experienced sales professional that’s hungry for your next big challenge? Do you have a strong understanding of sales operations in Croatia? If this sounds like you, then we’d love to chat! 

Role background

Wolt is a Finnish technology company and until recently, we’ve been best known for our food delivery platform. On our mobile app or website, customers can order their favorite meals from our restaurant partners, and either pick their food up or have it delivered by our courier partners.

However, food delivery was just the start. We don’t want to just satisfy our customers’ hunger, but to deliver a wide variety of products and expand our platform to some cool retail shops, supermarkets, flowers, toys and other exciting products, all referred to as Retail.
To achieve this, we must first assemble the team of motivated sales superheroes who’ll secure the relationships with both restaurants and the retailers that our customers in Croatia want to order from. That means your role as the Small Medium Partnership Manager is to be the true ‘hunter’.

You’ll be tasked with building and managing your own pipeline of  Merchants to approach and sign up to Wolt. This requires a good understanding of both the most appropriate retailers and restaurants across various verticals to prioritize, as well as strong communication and negotiation skills to get your targets through the sales funnel.
As time progresses and more Merchants are onboarded, the targets and duties of the role may develop. This means that you must thrive in the ‘start-up’ environment where constant change means there’s always lots to get your teeth into!

What you’ll be doing

• Systematically managing the pipeline of new potential partnerships and building relationships with the identified Merchants - ensuring to tailor the approach accordingly to best position Wolt as a partner of choice.
• Identifying potential partnerships with Merchants that will enhance Wolt’s portfolio, and using the right blend of data and logic to gauge potential performance and unit economics.
• Having a deep understanding of the competition and various verticals in the market (supermarkets, restaurants, convenience stores, florists, bakeries, etc.)
• Conducting negotiations regarding partnership terms and continuing ownership for the relationship until the development team steps in
• Actively inputting on the local sales strategy that accelerates Wolt’s market entry.

• A natural ‘hunter’ with hunger to build and create a portfolio from the ground up.
• Demonstrable consultative sales approach - someone that can build relationships and tailor our offering and business model to a specific partner based on various parameters.
• Demonstrated ability to juggle multiple priorities and make things happen in a fast-paced, dynamic environment.
• Excellent analytical skills - such as translating data into actions, or analyzing sales metrics and producing relevant KPIs.
• Creating a strong communications loop alongside the Development Management team.
• Making sound business decisions by supporting intuition with data.
• Experience from within the hospitality industry - especially restaurants - is a plus.
• Fluent in Croatian and English.

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!

If you have any further questions about the position, you can turn to:

Kristina Nikolic, Talent Acquisition Partner - [email protected]