SMB Customer Success Manager

At Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online. 

Our unique data and solutions empower over 4,300 customers globally, including industry giants like Google, eBay, and Adidas, to make game-changing decisions that drive their digital strategies. In 2021, we went public on the New York Stock Exchange, and we continue to reach new heights! Come work alongside Similarwebbers across the globe who are bright, curious, practical, and good people.

We're looking for a Customer Success Manager  with a robust background in analytical skills to deliver value in a consultative manner to our clients. The CSM will serve as a strategic partner, assisting our customers in unleashing the full potential of the Similarweb platform to optimize their sales strategies.

This role will report to the Team Manager, Customer Success, TLV.

Why is this role so important at Similarweb?

The CSM's ability to create relationships with the clients, and help them extract real business value, using the Similarweb platform, is essential to keeping clients engaged with Similarweb for years.

• The CSM is in the front line, serving as a trusted advisor who brings our platform and data to life for the client 
• The CSM drives user engagement, and adoption of our platform and helps identify growth opportunities by addressing the client's pain points

So, what will you be doing all day?

Your role as part of the Customer Success Team means your daily responsibilities may include:

• Lead, manage, and expand long-term customer relationships
• Focus on understanding the client’s specific sales strategies, challenges, and objectives to drive positive business outcomes
• Share best practices and insights on lead generation, routing, and qualification processes with customers
• Deliver ongoing training and support, empowering customers to adopt a consultative selling approach to increase sales efficiency
• Managing product implementation and monitoring usage to ensure user engagement throughout the customer lifecycle
• Develop and execute strategic customer success plans, deliver business reviews, and drive overall customer satisfaction
• Identify and mitigate churn risks, implementing proactive measures to retain customers and enhance their experience
• Collaborate with internal teams and stakeholders (Sales, Product, Legal, Billing, etc.) to align on commercial goals and product-related updates

Requirements: 

• Experience with Sales technology such as Salesforce, Hubspot, etc.
• 3+ years of experience in customer success, sales, or account management, ideally within the SaaS industry, managing a large book of business
• Solid understanding of sales and procurement processes
• Outstanding negotiation skills and ability to lead with value
• Self-motivated, Proactive, outside-of-the-box problem solver, with ownership and can-do mindset, and results-driven approach
• Excellent communication skills and a value-driven approach
• Strong relationship-building skills – ability to quickly build rapport and establish trust with executive stakeholders
• Analytical and consulting mindset with the ability to translate data into a story 
• Excellent problem-solving and critical-thinking skills
• Team player who can collaborate effectively with colleagues and business partners
• Any other language is an advantage

Join our team and help clients achieve success by leveraging Similarweb's innovative solutions!

*All Similarweb offices work in a hybrid model, so you can enjoy the flexibility of working from home with the benefits of building face-to-face connections with fellow Similarwebbers.*

Why you’ll love being a Similarwebber:

You’ll actually love the product you work with: Our customers aren’t our only raving fans. When we asked our employees why they chose to come work at Similarweb, 99% of them said “the product.” Imagine how exciting your job is when you get to work with the most powerful digital intelligence platform in the world.

You’ll find a home for your big ideas:  We encourage an open dialogue and empower employees to bring their ideas to the table. You’ll find the resources you need to take initiative and create meaningful change within the organization. 

We offer competitive perks & benefits: We take your well-being seriously and offer competitive compensation packages to all employees. We also put a strong emphasis on community, with regular team outings and happy hours.

You can grow your career in any direction you choose: Interested in becoming a VP or want to transition into a different department? Whether it’s Career Week, personalized coaching, or our ongoing learning solutions, you’ll find all the tools and opportunities you need to develop your career right here.

Diversity isn’t just a buzzword: People want to work in a place where they can be themselves. We strive to create a workplace that is reflective of the communities we serve, where everyone is empowered to bring their full, authentic selves to work. We are committed to inclusivity across race, gender, ethnicity, culture, sexual orientation, age, religion, spirituality, identity, and experience. We believe our culture of equality and mutual respect also helps us better understand and serve our customers in a world that is becoming more global, more diverse, and more digital every day.