SMB Account Manager

At LinkedIn, we trust each other to do our best work where it works best for us and our teams. This role offers a hybrid work option, meaning you can both work from home and commute to a LinkedIn office, depending on what’s best for you and when it is important for your team to be together.  

We are looking for an SMB Account Manager to join our team in contributing to successful client relationships with clients in selected APAC markets. You will be responsible for making sure that clients renew their contracts and grow with LinkedIn’s talent and learning products and services. You will focus on a portfolio of client accounts to ensure there is engagement in products through discovery, training and ultimately guaranteeing the investment made in LinkedIn’s solutions best meet the clients’ needs.

Responsibilities:

• Execute small account contract renewals that maximize contract value while protecting and enhancing the customer relationship
• Own, drive and manage the renewal, upsell, and cross-sell process for a high volume of customers
• Identify customer requirements, uncover roadblocks, and demonstrate strong account management capabilities to drive renewal to on-time closure
• Provide executive management with complete visibility to renewals and solicit executive involvement as required
• Communicate risk clearly and take the lead in developing resolution strategies
• Accurately maintain a quarterly forecast in your territory

Basic Qualifications:

• 2+ years of experience in sales/quota-carrying role

Preferred Qualifications:

• Experience selling to ANZ markets
• Experience with recruiting/HR software, SaaS opportunities
• Proficiency in MS Office (Outlook, Excel, Word and PowerPoint)
• Strong understanding of the HR and Talent industry
• Solid negotiation skills that allow for value-based contract negotiations at the senior level
• Excellent communication and project, time and customer management skills
• Demonstrated ability to find, manage and close businesses in an evangelistic sales environment

Suggested Skills:

• Stakeholder Management
• Communication 
• Prioritization 

All your information will be kept confidential according to EEO guidelines.

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