SMB Account Manager

About G2 - Our People 

G2 was founded to create a place where people will love to work. We strive to create meaning in work and provide more than just a job: a true calling. At the heart of our community and culture are our people. Our global G2 team comes from a wide range of backgrounds and experiences, and that’s what makes our G2 community  strong and vibrant. We want everyone to bring their authentic selves to work, and we do this through our company and team events, our G2 Gives charitable initiatives, and our Employee Resource Groups (ERGs). 

Our employee-led, leadership-supported ERGs celebrate the diversity of our team, foster inclusivity and belonging, and create a space to connect to each other. Through connections and understanding, we build a stronger and more dynamic global team and help every person reach their personal peak.

We support our employees by offering generous benefits, such as flexible work, ample parental leave, and unlimited PTO. Click here to learn more about our benefits. 

About G2 - The Company

When you join G2, you join the global team behind the largest and most trusted software marketplace. Every month, 5.5 million people come to G2 to inform smarter software decisions based on honest peer reviews. Authenticity is our focus, and every day we help thousands of companies, and hundreds of employees, propel their potential. Ready for meaningful work that starts and ends with compassion and heart? You’ve come to the right place.

G2 is going through exciting growth! We’ve recently secured our Series D funding of $157 million, which will further allow us to grow and develop our product and people. Read about it here!

About The Role

G2 is looking for a motivated and dedicated SMB Account Manager who will focus on the renewal and expansion of their current customer accounts.

Reporting to the Manager of SMB AM, the SMB Account Manager should have a high level of organization, initiative, and excellent communication skills.  The candidate we are looking for should have an entrepreneurial spirit and ideally be able to understand business processes, and recommend when and how changes should be made.

In this role you will:

• Manage a large portfolio of SMB customers
• Understand what an engaged/healthy customer looks like vs. a customer in need of consultation, using automated systems
• Reach out and offer prescriptive help to customers in need
• Respond quickly to customers asking for help
• Identify and close expansion opportunities
• Manage a full sales cycle from identifying opportunity to value delivery to close & implementation
• Partner closely with customer success counterparts to drive customer adoption 
• Renew customer contracts

Minimum Qualifications:

We realize applying for jobs can feel daunting at times. Even if you don’t check all the boxes in the job description, we encourage you to apply anyway. 

• 2+ years experience in a combination of business development, account manager, or account executive
• Experience in a B2B environment
• Experience in the software, technology, or digital marketing industry
• The ability to learn quickly and work independently in a fast-paced environment
• Professional written and verbal communication skills
• Ability to multi-task with little supervision and timely customer follow-up
• 1+ year of closing experience

What can help your application stand out:

• Salesforce experience

Our Commitment to Inclusivity and Diversity

At G2, we are committed to creating an inclusive and diverse environment where people of every background can thrive and feel welcome. We consider applicants without regard to race, color, creed, religion, national origin, genetic information, gender identity or expression, sexual orientation, pregnancy, age, or marital, veteran, or physical or mental disability status. Learn more about our commitments here. 

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