Objective
This position is primarily responsible for the in-house repair, calibrations, and service of Construction Technology which includes various Trimble Construction Machine Control and Guidance systems as well as Spectra, TopCon, Leica laser equipment.
Primary Responsibilities:
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Diagnose and repair construction technology hardware, with emphasis on lasers, GPS components, and optical instruments
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Prepare accurate and timely estimates for customer repairs
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Ensure all documentation is completed accurately and efficiently, service plan, allocation of time, and tracking parts
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Maintain customer satisfaction by ensuring customer needs and deadlines are met
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Complete all scheduled repairs in a safe and efficient manner
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Adheres to all safety rules and maintains quality housekeeping
Occasional/Other Responsibilities:
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Assist with ordering parts and organizing the parts warehouse
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Attend Trimble Equipment training
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Support team members & customers jumping in to help provide value where possible
Required:
High School Diploma or GED
Preferred:
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2 years or more experience with Heavy Equipment Construction Technology
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Trimble and/or Spectra Precision, TopCon, or Leica Technology training
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Training with lasers and electronic technology
Knowledge, Skills, And Abilities:
The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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Strong communication skills, including verbal, written and listening skills.
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Strong multitasking abilities, detail-oriented and self-motivated
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Excellent customer service skills
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Professional demeanor with both internal and external contacts including personal appearance and friendly, courteous treatment of peers and people at all levels inside and outside the organization
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Strong computer skills experience with Microsoft Office (Outlook, Word, Excel, and PowerPoint), and the ability to learn CAT/MacAllister/Michigan Cat systems
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Ability to build and maintain effective customer and professional relationships through strong interpersonal skills with emphasis on relationship-building and consistent demonstration of solid professional judgment.
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Ability to work in a fast-paced, high-pressure, deadline driven environment
The duties and responsibilities described here are not a comprehensive list, and the scope of the job may change as necessitated by business demands.
All MacAllister Machinery companies are an Equal Employment Opportunity Employer, including Disabled and Veteran applicants.
