Site Reliability Engineering Manager

What you will be doing:

As a Site Reliability Engineering (SRE) Manager, you will

• Take ownership of your team, being responsible for current team members’ growth and development, plus hiring and onboarding new team members
• Create a positive environment where your team members thrive to deliver the best outcomes and innovations
• Be a role model for your team, mentoring and coaching them, whilst having a learning mindset yourself, being open to new ideas and technologies
• Within the context of our broader technology vision, set the direction for your team and take accountability for tech decisions 
• Use your specific experience working with Observability tooling and ecosystems to input into technical decision-making
• Work with other stakeholders across engineering to ensure the systems and services your team provides meet the needs of your internal customers
• Collaborate, both within your team and across the tribe to ensure your team’s implementation meets industry standards

The role reports to the Director of Infrastructure. 

You’ll be managing a team of SREs focused on the provision and support of our Observability stack, for use across the organization. Working alongside others in the Infrastructure tribe, you will be responsible for the evolution of our use of observability tooling and services, balancing the development of long-term strategies with tactical work to overcome obstacles, reduce friction, and improve functionality for the internal customers of our work - the engineering teams.

Our tech stack:

• ComplyAdvantage is fully cloud-based, with a modern kubernetes-focused tech stack. All compute workloads run in Kubernetes, with clusters in multiple regions to support the needs of our global client base. Previously AWS-only, we have recently expanded to support environments in GCP.
• We make heavy use of Terraform and Helm to define our infrastructure and services, and lean heavily on GitOps paradigms - production and non-production environments are defined in git and changes to these environments (both cloud infrastructure and Kubernetes applications) are managed via git.
• Our observability stack consists of Grafana Cloud, along with some on-prem Mimir, amongst others. We focus on Open Telemetry for application metrics, with SLO and metric driven alerting at all levels, from Cloud infra through to application performance.
• Across the wider Technology team, teams build and release containerised applications to support the wide array of activities that our teams are engaged in - from developing low latency client-facing APIs, to machine learning models and data processing pipelines.

About you:

As an Engineering Manager leading our Observability team, you will

• Have experience of managing and growing high performing engineering teams
• Have experience managing observability platforms, whether self-hosted or third party - eg Grafana stack, Datadog, NewRelic
• Have experience working with engineers on their observability requirements, involving other stakeholder, including vendors where necessary
• Have an understanding, and ideally experience, of some of the fundamental SRE concepts, such as toil, SLIs/SLOs and error budgets
• Have experience of working with cloud native architectures (AWS and GCP are preferred)
• Have good communication and writing skills including experience writing technical documentation

Nice to haves:

• Experience of working in a start-up/ scale-up environment
• Experience working with Open Telemetry
• Experience working with the Grafana observability stack

Benefits

• Equity participation in our innovative mission to combat financial crime
• Unlimited Time Off Policy to promote work-life balance and well-being
• We embrace a hybrid approach that requires employees to be in the office for two days a week. We strongly believe that this approach fosters collaboration and enables the building of meaningful relationships
• Opportunities for collaboration and career development with smart, like-minded professionals
• Annual learning budget to support professional growth
• A home office budget to support working from home
• Enhanced parental leave and childcare benefits
• Life insurance and medical coverage through Vitality, including pre-existing conditions
• Pension contribution through The People's Pension