Site Reliability Consultant

What will you be doing?

• Operate, maintain and administer open technology solutions that contribute to the operational efficiency, availability and visibility of customer infrastructure.
• Plan maintenance activity, design documentation and standard procedures.
• Provide Root Cause Analysis reports for outages/incidents (ITIL - Problem Management)Participate in on-call rotation for customer escalations.
• Observe and provide feedback on the current state of the customer’s infrastructure, and identify opportunities to improve resiliency, reduce the occurrence of incidents and automate repetitive administrative and operational tasks.
• Contribute to, improve and maintain team documentation about customer systems and infrastructure, procedures, policies and schedules.
• Gather and document information about customer environments through audit activities, and analyze the information to identify opportunities for improvement and application of best practices.
• Work collaboratively with team mates to contribute to the continuous improvement of our working culture.
• Act as a technology leader for customers, as well as drive customer discussions on technology road maps.
• Mentor and cross train teammates on technologies and processes, to improve the technical excellence of the team.

What do we need from you?

• Solid understanding of microservices architecture and container technologies (Kubernetes is a must, Docker, lxc etc)
• Experience working with at least one major cloud provider. Preferably Google but AWS or Azure would suffice(including infrastructure as code deployment with Cloud Formation, Terraform, Opsworks etc). Certifications on any of the cloud providers programs are a plus.
• Clear understanding of software development lifecycles and best practices from an infrastructure point of view
• Understanding the end to end operations of a ‘Business System’ vs components.
• Comprehensive systems hardware and network troubleshooting experience
• Common Linux distribution platform installation, configuration and performance tuning
• TCP/IP networking, NIC bonding and OS network services configuration (DNS, NTP, DHCP, SMTP, etc.)
• Operation and administration of virtual infrastructure, including experience with at least one hypervisor (VMware, Hyper-V, KVM, etc.) is a plus.
• Ability to describe IaaS, PaaS, SaaS, pros and cons of each, use cases for virtualization and cloud
• Administration of web servers and supporting technologies, including network load balancers
• Scripting and automation of administrative tasks using bash, python, ruby, go etc.
• Experience with the design, development and deployment of at least one major configuration management framework (i.e. Puppet, Ansible, Chef, Salt)
• System and application error investigation, troubleshooting of access/availability issues including deep multi-system root cause analysis
• Solid understanding of DevOps tools, processes, and culture
• Knowledge of Elasticsearch technology including architecting, deploying, monitoring and troubleshooting issues is a big plus.
• Experience or at the very least strong interest in working with AI and using different tools that AI provides in order to optimize and speed up tasks for our customers.
• Ability to pick up new technologies quickly
• Ability to provide accurate work scheduling and task estimations for work delivery

What do you get in return?

• Love your career: Competitive total rewards package with excellent take home salaries, shifted work time bonus (if applicable) and an annual bonus plan!
• Love your development: Hone your skills or learn new ones with an annual training allowance; 2 paid professional development days, attend conferences, become certified, whatever you like!
• Love your work/life balance:  3 weeks of paid time off and flexible working hours. All you need is a stable internet connection!
• Love your workspace: We give you all the equipment you need to work from home including a laptop with your choice of OS, and budget to personalize your work environment!  
• Love your community: Blog during work hours; take a day off and volunteer for your favorite charity.