Site Operations Analyst

Site Operations Analyst (HOP, Editions and Hybrid Operations)

Deliveroo is on a mission to be the definitive food company. We want to be the platform that people turn to whenever they think about food. We continue to operate in a competitive marketplace but have achieved a lot over the past year, including significant growth in our Grocery, Editions, HOP, Signature & Plus businesses.  

We continue to innovate and challenge ourselves on what we should deliver next to achieve our mission.  We are investing and building out teams to help us launch new innovative products.  It's an exciting time to join and while we have made great progress, we are just getting started!

But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us - a story we would love you to help us shape.

9 years in - we now operate in 13 markets, with over 100,000 riders who deliver orders from 160,000 restaurants and 13,000 grocery partners in over 500 towns and cities worldwide.

The Role:

The Site Operations Analyst will play a critical role in optimising processes, enhancing operational efficiency, and managing important data to support our organisation's goals. This individual will be responsible for the end-to-end management of a variety of data-driven analytical projects with the aim of promoting operational excellence and continuous improvements to our site operations, compliance and people processes. 

This position requires strong analytical skills, excellent problem-solving abilities, and a solid understanding of operational systems and processes. This individual will work closely with cross-functional teams to identify areas for improvement, implement effective strategies, and ensure seamless operations.

This individual will need to be comfortable working with agility at pace, often in the grey, dealing with changing priorities or direction with a laser-focused attention to detail. This individual must be able to work independently, with confidence and ownership to keep their respective projects progressing in a state of continuous improvement. 

The Site Operations Analyst will contribute to the success of our organization by driving operational excellence, process optimisation, and data-driven decision-making. This will require a hands-on mentality and is willing to get stuck into deep-diving problems. This individual must be able to prioritise effectively while working on multiple projects concurrently and independently.

This role will involve regular travel to our sites in order to observe processes, gather data and analyse trials.

The Site Operations Analyst will report to the Global Head of Strategy, Site Operations.

The Site Operations Analyst is accountable for:

1. Data Analysis: Collect, analyse, and interpret data from various sources to detect trends, patterns, and anomalies. Translate data insights into actionable plans and strategic recommendations to improve operational performance.
2. Process Optimisation: Identify inefficiencies, bottlenecks, and areas for improvement within operational processes. Collaborate with teams to develop and implement strategies to enhance productivity, reduce costs, and optimise existing workflows and processes.
3. Issue Tracking and Resolution: Monitor and manage operational issues by identifying root causes, troubleshooting problems, and implementing corrective actions. Ensure swift resolution to minimise downtime and disruption to daily operations.
4. Collaboration and Communication: Partner with cross-functional Site Operations and related teams to gather requirements, provide regular updates, and address operational concerns. Foster effective communication channels to achieve teamwork and synchronisation among departments.
5. Performance Monitoring: Develop, implement, and maintain performance metrics and key performance indicators (KPIs) to track operational efficiency. Analyse KPIs regularly and suggest improvements to meet or exceed organisational goals. Manage and generate regular reports highlighting key metrics, performance trends, and operational issues for management review and decision-making.
6. Continuous Improvement: Stay updated with industry best practices, technology advancements, and relevant regulations. Proactively identify opportunities for innovation and recommend process enhancements to drive continuous improvement in operations.

Requirements:

• Strong problem solving abilities involving identifying the root cause of problems, assessing risks/impacts and determining and implementing effective solutions.
• Highly analytical mindset with the ability to break down large data sets and turn them into actionable insights, models and tools
• Strong presentation skills and an ability to communicate complex findings to non-technical audiences in a clear, simple way, both written and verbally.
• London-based with a minimum of three days required in the office
• Experience in logistics, retail, F&B and/or grocery and operational systems, processes, and methodologies is preferable but not mandatory.
• High levels of proficiency with data analysis tools such as Microsoft Excel or Google Sheets, and presentation tools such as Microsoft Powerpoint or Google Slides
• Strong organisational skills with a focus on accuracy and attention to detail, as well as a proven track record of managing time effectively and meeting agreed deadlines.
• Experience working independently to plan, organise, prioritise and execute simultaneous projects and activities at once. This will include initial scoping, project management through to completion, and post-implementation washup.
• Problem solver with a can-do attitude, happy to work autonomously in a fast-paced environment where you have the opportunity to shape your role within the team.
• Continuous learning and growth mindset.

Why Deliveroo?

Our mission is to be the definitive food company. We are transforming the way the world eats by making food more convenient and accessible. We give people the opportunity to eat what they want, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, seeking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

Workplace & Diversity

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an incredibly exciting space.