We are seeking an experienced and dynamic Site Leader to oversee and manage our new Sri Lankan team. This role will be responsible for leading a diverse group of professionals, including engineers, customer service (CS) teams, and general and administrative (G&A) staff. The Site Leader will play a crucial role in ensuring operational excellence, fostering a positive work environment, ensuring companies leadership is informed on local developments and progress and aligning the Sri Lanka team’s objectives with the broader goals of the company.
Key Responsibilities:
1.Leadership and Management
o - Work closely with the leaders of engineering, customer support, Finance and IT departments to ensure their teams in Sri Lanka are effectively managed and aligned with global objectives.
o - Foster a collaborative and inclusive work culture that promotes innovation, continuous improvement, and high performance.
o - Ensure that all local staff are aligned with Sitecore’s strategic objectives and values.
2.Operational Oversight
o - Oversee day-to-day operations of the Sri Lanka site alongside the local operations and HR teams; ensuring efficiency, productivity, and compliance with company policies and local regulations.
o - Develop and implement processes that support the company’s global goals while addressing local needs and challenges.
o - Monitor key performance indicators (KPIs) and provide regular reports to senior management on site performance.
3.Team Development and Talent Management
o - Drive talent acquisition, retention, and development initiatives to build a strong and capable workforce.
o - Identify training and development needs across the teams and implement programs to enhance skills and competencies.
o - Collaborate with department heads to identify and develop local leadership , ensuring that future leaders are nurtured within the Sri Lanka office.
4.Strategic Planning and Execution
o - Collaborate with senior leadership to develop and execute site-specific strategies that contribute to the company’s overall growth and success.
5. Compliance and Risk Management
o - Ensure the site operates in full compliance with local laws, regulations, and company policies.
o - Identify potential risks related to site operations and implement mitigation strategies.
6. Facilitate Communication:
o - Act as a conduit for communication between the Sri Lanka teams and global department heads, ensuring that information flows smoothly and that local
Qualifications:
• Bachelor’s degree in Business Administration, Engineering, or a related field; MBA or advanced degree is a plus.
• Minimum of 8-10 years of experience in a leadership role, preferably managing a diverse team across engineering, customer service, and G&A functions.
• Proven experience in operational management, with a strong track record of driving performance and achieving results.
• Strong leadership and people management skills, with the ability to inspire and motivate teams.
• Excellent communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels.
• Experience working in an international, multicultural environment is highly desirable.
• Knowledge of local laws, regulations, and business practices in Sri Lanka.
We believe that coming together as a community, in person, is important to innovation, connection and fostering a sense of belonging. Our roles have the right balance of remote and in-office working (our own amazing spaces or those of our partners and customers) to enable flexibility for managing your life along with ensuring a real connection with your colleagues and the broader IFS community.
