The role holder actively works with the global platform leads for Cloud, Connectivity and Workplace systems including, regional Infrastructure team members. Furthermore, he/she collaborates with Service Operations, which provides Workplace & end user support, and with Digital teams to deliver improvements to the Santen Workplace environment. He/She acts in line with and is comfortable with the following tasks and activities:
- Considers and advises solutions from a global perspective, works with an international mindset and incorporates diversity in people and culture into his/her practice
- Assess the business value Cloud and IT Infrastructure and solutions delivery and explains clearly how it benefits Santen in business language
- Performs assessments, reviews and creates plans for improving Santen Cloud and Workplace system solutions
- Creates designs and architecture based on best practice and in line with Santen Enterprise Architecture processes
- Drives external partners and collaborates with Santen internal team to generate requirement specifications in the Workplace systems domain
- Manages projects, end to end, to design, resource and implement new solutions
- Developing business cases or opportunity studies when needed, establishing project plans aligned with Santen business domains expectations
- Reports monthly to manager about KPIs, achievements, risks and challenges within area of responsibilities
- Adheres to GxP guidelines and follows Santen SDLC procedures/practices
IS Strategy and Project Portfolio
- Understand Santen’s business environment, business model and company strategy
- Is one of many drivers of the Cloud and Workplace road-map with Core Infrastructure leadership team
- Understands and builds expertize on Azure, Microsoft 365 and Amazon cloud platforms and supports IT teams to build the right solutions directly
Project Initiation and Execution
- Steers projects to implement new solutions including developing business cases or opportunity studies when needed, establishing project plans aligned with Santen business domains expectations
- Coach project members from project kick-off to closure, so that the project meets its objectives in terms of deliverables, costs, timelines and business value
- Consider the end-to-end approach based on users expectations to provide not only a technical solution but all the change management, communication training and support services needed
- Ensure there are continuous PDCA (Plan, Do, Check and Action) cycles to improve services and solution in place in relations with KPIs and SLAs in place or to be developed
- Ensures smooth transition of IT projects from project phase to operational phase thus supporting regional service operation
Team and domain management
- Execute the budget in respect of its objectives in terms of services to operate, solutions to deliver
- Apply the ITIL principles to the activity to leverage best-established practices and have a standard approach
Stakeholder Relationship and Vendor Management
- Maintain good working relationships with internal stakeholders
- Support his DIT peers / colleagues in charge of business applications to provide the right cloud solutions & advice or solutions allowing them to provide the right applications to business domains
- Manage the suppliers by defining clear guidelines and objectives, relying on KPIs and SLAs in coordination with the governance in place.
- Challenge organization and governance in place to propose and implement improvements
- Bachelor's degree in Business, Computer Sciences, Engineering, or related field or equivalent experience
- Minimum of 10 years of experience in Information Systems Infrastructure, Workplace tools and Azure & AWS Cloud solutions. Minimum 5 years of Cloud AWS/Azure transformation incl complex projects management preferably from a multi continental (global) perspective
- Excellent track records of delivering results
- Successful experience of change management (Process changes and Organization changes)
- Experience of International way for working, multi-culture organizations, global collaboration, effective communication and leveraging team diversity as a strength is required
FUNCTIONAL COMPETENCIES
- Broad knowledge and perspectives on Information Systems Infrastructures (Azure Cloud solutions, Workplace technologies, VDI architecture, MFA, Cloud networking, Active Directory, Azure AD and Windows systems and workstations.
- Experience in Microsoft Azure and Microsoft 365 is required
- Experience in Amazon Web Services is required
- Experience in Workplace Infrastructure solutions (Azure AD, Conditional access, MFA, CASB, Active Directory, SCCM, AVD, VDI, Intune etc) is required
- Experience in migration and transition projects from traditional Infra to Cloud based Infra is required
- Fundamental knowledge on IT security in relation to end-user environment
- Practical project management skills applied to infrastructure projects with roll-out activities based on knowledge and experience
- Documentation and presentation skills that are convincing for Management
- Excellent written & verbal communication skills in English
Grow your career at Santen
A career at Santen is an opportunity to make a difference. Through our long-term vision outlined in Santen 2030, we are committed to be a Social Innovator - addressing the social and economic needs of people with visual impairments. We have team members around the world using their diverse talents to unlock new modalities and drive innovations for patient outcomes, education and treatment. At Santen, we believe in empowering all our team members with flexible ways of working and a highly inclusive work environment.
The Santen Group is an Equal Opportunity Employer. We are committed to building diverse teams and ensuring a safe and inclusive physical and virtual workplace for every one of our team members. All employment decisions are based on business needs, role requirements and individual qualifications regardless of race, color, ethnicity, national origin/ancestry, religion, sexual orientation, gender, gender identity/ expression, age, disability, medical condition, marital status, veteran status, or any other characteristic protected by law.
