Insidesource DEI Statement
By nurturing a culture where everyone experiences a deep sense of belonging and equity of opportunity, we will uphold our vision to “unleash human and business potential." We commit to being an anti-ism workplace and embedding diversity, equity, and inclusion throughout our business.
Job Summary
The Showroom Coordinator is a highly visible, people-oriented position that acts as the brand's initial point of contact with clients, visitors, and staff. It requires strong administrative and interpersonal skills, and the ability to interact across a broad spectrum of roles to create a welcoming and extraordinary experience for all.
The Showroom Coordinator has a passion for people engagement, thrives in a customer-facing environment, and enjoys nurturing relationships and working collaboratively.
The Showroom Coordinator will demonstrate:
· An elevated hospitality mindset, with a desire to create meaningful experiences for all.
· Proactive problem solving; ownership and pride in their responsibilities and the showroom.
· A positive, self-driven, and passionate dedication to execution.
· Exceptional organizational, communication, and time management skills.
· Proficiency in event planning, with strong attention to detail and the ability to work collaboratively in a fast-paced environment.
· Empathy and flexibility in all interactions.
Customer Service/Hospitality
- Handle all guest interactions with the highest degree of hospitality and professionalism, accommodating special requests whenever possible.
- Directly support the Events Manager to ensure the effective planning and seamless execution of internal and external events.
- Foster a secure, welcoming, and engaging environment for employees and visitors.
- Provide exceptional and intuitive hospitality, anticipating and supporting guest and Insider needs.
Daily Operations
- Greet Insiders, visitors, and vendors during business hours Monday – Friday.
- Answer incoming calls and transfer them to the appropriate staff member.
- Send out weekly events & install showroom schedule to the NorCal region.
- Ensure cleanliness throughout the day, including cleaning surfaces in common areas.
- Handle the receipt, sorting, and distribution of mail and packages, ensuring timely and accurate delivery to the appropriate recipients.
- Create FedEx shipping labels and ensure supplies are available.
Showroom + Facilities
- Maintain showroom organization, ensuring the space is ready for customer engagement.
- Replenish and stock office supplies as needed and per budget.
- Clean kitchen, fridge, and coffee machine.
- Knowledge of site safety plans (i.e., fire and emergency response).
- Update & organize design library finish samples.
- Support furniture installations, showroom upgrades, and maintenance as required.
- Facilitate food & beverage needs for showroom tours, team lunches, vendor events, and small gatherings.
- Assist with organizing and facilitating showroom events for customers & industry associates
Cross-Functional Support
- Collaborate with cross-functional teams on best practices, protocols, and workflow to ensure consistency across NorCal office locations.
- Assist with ad hoc administrative tasks and special projects, including requesting and preparing finish samples, order tracking, vendor pricing requests, copying, and filing.
- Work closely with the Sales & Design teams to provide support for showroom tours, onsite meetings, and vendor presentations.
- Communicate with HR, Facilities, and Leadership about challenges, progress, and initiatives related to the showroom.
- Collaborates with Sales & Design to schedule and execute vendor presentations.
Administration
- New Hire Onboarding
- o Meet, greet, and welcome all new employees.
- o Conduct showroom tours/orientations.
- o Ensure new hire work areas are cleaned and equipped for employees.
- Work with marketing to order gifts and flower arrangements as needed for special occasions.
- Manage all NorCal Insider lunches. Budget, ordering, scheduling, etc.
- Maintain strict confidentiality on all HR-related items.
Skills, Knowledge, Experience Required
- Attendance & Punctuality: Begin work on time and keep absences within guidelines. Ensure responsibilities are covered when absent. Schedule time off in advance.
- Accountability: Is a reliable partner who responds to requests promptly and clearly. Is committed and dependable.
- Initiative: Volunteers readily and seeks increased responsibilities. Looks for opportunities for self-development and to improve showroom processes. Asks for help, welcomes feedback and is open to learning.
- Quality: Demonstrates accuracy and thoroughness. Displays commitment to excellence. Looks for ways to improve and promote quality. Applies feedback to improve performance. Monitors own work to ensure quality.
- Personal Appearance: Professional, polished dress and demeanor.
- Planning & Organization: Prioritizes and organizes workload and makes efficient use of time to fulfill goals. Comfortable with changing priorities and managing multiple tasks.
- Hospitality or customer service background is a plus.
- Expert knowledge of Microsoft Suite and comfortable with a variety of software and web-based applications.
Pay Range: $75-80k
The specific compensation offered to a candidate may be dependent on several factors including, but not limited to, experience, education, and specific licensing or qualifications.
