Shelter Support Staff - Various Roles

Introduction:

We are a leading, national consulting firm that provides compassionate, full-spectrum emergency management services including planning and preparedness, response, recovery, and mitigation services to the public and private sectors before, during and after a natural disaster or catastrophic event.

Our mission is to provide compassionate consulting services to local, state, federal, and industry clients, active in disaster response, recovery, and preparedness. We will be on time, on target, and on budget with the services aligned to the evolving threats and hazards facing our nation.

The position will be guided by ACDC’s Corporate Values Platform in all activities.

Position Summary:

• Shelter Support Staff Services (Various Roles)
• Case Management/Support
• General Shelter Support
• Lead and Management Support Staff
• Registration
• Dormitory/Feeding
• Logistics
• Case Workers
• Full Time or Part Time: Full Time
• Temporary/Seasonal/Regular: Temporary
• Compensation: $20-$45/hour depending on role/experience
• Travel/Location: Must be able to be on-site daily at designated facility- exact location will be determined at point of offer

Mission of Role/Position Summary:

The Shelter Support Staff members will provide oversight, coordination and administrative support for shelter operations. The Shelter Support Staff will demonstrate high empathy and work with appropriate parties and staff to accomplish established objectives. This role will be critical in meeting the needs of the operation and population it serves. This position requires excellent relationship-building and collaboration skills.

Tasks, Duties, and Responsibilities:

Reasonable accommodation will be made to enable individuals with disabilities to perform the following essential functions:

• Provide services as assigned to accomplish assigned objectives to support shelter guests, facilities and resource coordination.

Knowledge, Skills, and Abilities:

• Strong desire to help people.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Word, Excel and Outlook.
• Ability to engage, embrace, and celebrate the culture, ethnic diversity, and community values.
• Must be able and willing to perform well in a stressful environment and assist team in maintaining a collaborative, supportive workplace.
• Experience with following and executing program protocols.
• High degree of empathy.
• Comfortability with quick pivots/adjustments in program processes.
• Excellent written and verbal communication skills.
• Outstanding organization and ability to work independently in fast paced environment.
• Ability to work a flexible schedule including evenings, weekends and holidays.

Supervisory Responsibilities:

Supervisor and lead positions may have responsibilities overseeing shelter staff workers as assigned depending on role.

Expected Hours of Work:

Schedule may vary and require work on evenings and weekends. Dependability and punctuality are paramount. Schedule may require 12-hour workdays 7 days/week for initial response period.

Travel Requirements:

• Up to 25% travel is expected for this position.
• Must be willing to travel and deploy to client sites for extended periods of time.

Physical Demands:

• Mobility required on-site with clients.
• Sitting or standing for hours at a time.
• Ability to work at a computer for extended periods of time if needed.
• Ability to lift up to 25 lbs. repetitively throughout the day and as needed.

Working Environment:

• Work may be on-site with clients ex: EOC, hospital, debris sites or local government buildings

Requirements

Experience/Education Required:

• Minimum one year administrative support experience
• High school diploma or equivalent
• Minimum one year of customer experience
• Leadership/supervisor experience required for management roles
• Experience working or volunteering in a Shelter. Emergency management experience is a plus.
• Experience in a dynamic environment in which priorities often shift quickly.

Experience/Education Preferred:

• A bachelors' degree in emergency management, or social/human services is preferred. Years of experience may substitute for the education requirement on a year for year basis, in addition to the minimum requirements.
• Bilingual in Spanish/English (or other language commonly spoken at the shelter) preferred.
• Experience emergency management/shelter support experience for the role of interest.
• Emergency Management/Shelter Operations experience

Additional Qualifications:

• Must be 18 years of age or older.
• Eligibility to work in the United States without employer sponsored visa is required. We are not able to employ those located outside of the US.
• Must pass company and any applicable client background check and reference check upon offer of employment.

Benefits

Temporary positions are not benefits eligible except where required by law. Regular status positions will receive these benefits:

EEO Statement

AC Disaster Consulting is an Equal Opportunity Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, or veteran status. 

 This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. AC Disaster Consulting will not tolerate discrimination or harassment based on any protected characteristic. 

Please redact or remove information that identifies applicant's age, date of birth, or dates of attendance at (or graduation from) an educational institution from the resume or other application documents prior to submitting the application. 

 If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodation by contacting AC Disaster Consulting Human Resources team at [email protected]. 

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