Services Solutions Architect

This position is based in the United Kingdom. We are only able to accept applications for those based in the United Kingdom or have sponsorship to live and work in the United Kingdom. 

What you’ll do at Jamf:

At Jamf, we empower people to be their best selves and do their best work. 

The Services Solutions Architect serves as a critical liaison between the Services team and other departments within Jamf, facilitating the effective communication of Jamf Services' offerings and positioning these to potential, new and existing customers.

The Services Solutions Architect is responsible for scoping, tracking, and planning professional services engagements, utilizing expertise in designing and delivering solutions that incorporate the right products and services. This role supports customers in the seamless deployment and management of Apple devices within enterprise environments.

A key responsibility of this position is to translate customer business requirements into comprehensive statements of work, creating tailored technical solutions. Additionally, the Services Solutions Architect identifies emerging trends from customer ad-hoc requests to design standard solutions that might reveal opportunities to introduce services or enhance current ones.

What you can expect to do in this role:

• Proactively partner with key stakeholders (Account Sales Reps, Sales Engineers, Consulting Engineers) enabling them to advocate for Services.
• Work with customers and Jamf stakeholders to identify business and technical requirements, and design solutions based on industry and company best practices.
• Develop relationships with customers at all levels, striving to achieve “trusted advisor” status.
• Scope Managed Services solutions and partner with Sales to present those to clients when needed.
• Lead end-end standard SOWs process to create new Services or to review current ones.
• Review standard SOWs quarterly in order to keep them up to date.
• Write custom SOWs when standard SOWs do not fit customer needs. Build network diagrams as required.
• Maintain an advanced level of knowledge of Jamf products, Apple products, and related technologies through certifications and Jamf training completion.
• Contribute to and maintain departmental, organizational and Service-related documentation (eg. Sales Brochures).
• Monitor and respond to customer scoping tickets within the established SLAs.
• Identify new Service opportunities by deep diving on custom scoping tickets trends.
• Collaborate and lead strategic initiatives as needed.

What are we looking for:

• Minimum of 4 years of experience as an administrator or support for Jamf Products portfolio and peripheral technologies.
• Minimum of 3 years of experience writing technical documents and scoping and building custom solutions for customers.
• Minimum of 3 years of Salesforce experience for case management and reporting (Preferred).
• Minimum of 3 years of experience using JIRA or equivalent ticket/task management system (Preferred).
• Excellent organizational and professional writing skills.
• Ability to communicate complex technical terms in an easy-to-understand, non-technical manner.
• Ability to interact effectively with co-workers in a result driven culture.
• Ability to engage with and establish trust and rapport with all levels of customers and employees.
• Ability to work independently and as part of a team.
• Self-starter and highly motivated.
• #LI-Remote

Education & Certifications:

• 4-year / Bachelor’s Degree (Preferred)
• A combination of relevant experience and education may be considered
• Jamf’s Associate, Tech, Admin, or  Expert level certification required

How we help you reach your best potential:

• Named a 2024 Best Companies to Work For by U.S. News
• Named a 2024 Newsweek America’s Greatest Workplaces for Parents & Families
• Named a 2024 PEOPLE Companies That Care by PEOPLE® and Great Place To Work®
• Named a 2023 Best Workplaces for Women™ by Great Place to Work® and Fortune Magazine
• We know that big ideas can come from anyone, so we empower everyone to make an impact. Our 90% employee retention rate agrees!
• You will have the opportunity to make a real and meaningful impact for more than 70,000 global customers with the best Apple device management solution in the world.
• We put people over profits – which is why our customers keep coming back to us.
• 22 of 25 world’s most valuable brands rely on Jamf to do their best work (as ranked by Forbes).
• Over 100,000 Jamf Nation users, the largest online IT community in the world