Services Operations Manager I

What you'll do at Jamf:

The Services Operations Manager I position works within the global operations team of Jamf Services, a group dedicated to the delivery of best-in-class professional services and customer training. This role is primarily responsible for scheduling and organizing the delivery of training and professional services. This position supports customers and internal Jamf roles globally by aligning technical and training resources to purchased services. This position will rely on scheduling software and internal tools to prepare training and service deliveries to meet customer needs. This role will also work closely with internal and external stakeholders to ensure the customer is satisfied with the delivery of their services.

What you can expect to do in this role:

• Administer internal systems and related tools necessary for select service delivery to meet identified departmental targets
• Assist in scheduling service delivery for internal and external service providers to ensure customer and employee satisfaction
• Work with internal and external stakeholders to ensure customer satisfaction for select delivered services
• Professionally manage periods of high stress and fluctuating workloads
• Maintain composure under challenging customer (internal or external) interactions
• Understand opposing points of view on highly complex issues; work to negotiate and integrate different viewpoints
• Continually bring ideas and opportunities for improvement to the team
• Infrequent travel (up to 10%)
• Other duties and special projects as assigned
  
• #LIRemote

What we are looking for:

• 4 year / Bachelor's Degree or a combination of relevant experience and education may be considered
• 1+ years experience in scheduling services or appointments (Required)
• 1+ years experience administering a scheduling system or related tool (Required)
• 1+ years experience communicating technical topics to both technical and non-technical audiences (Required)
• General experience with macOS and iOS platforms (Preferred)
• Proven understanding of Jamf product offerings and peripheral technologies (Preferred)
• Excellent Interpersonal Skills, Communication Skills, Organizational Skills, and Customer Service Skill
• Ability to interact effectively with co-workers in a results-driven culture
• Self-starter, energetic multi-tasker, highly motivated and team player
• Ability to engage with and establish trust and rapport with all levels of employees
• Excellent ability to multitask, prioritize duties, and attention to detail    

How we help you reach your best potential:

• Named a 2024 Best Companies to Work For by U.S. News
• Named a 2024 Newsweek America’s Greatest Workplaces for Parents & Families
• Named a 2024 PEOPLE Companies That Care by PEOPLE® and Great Place To Work®
• Named a 2023 Best Workplaces for Women™ by Great Place to Work® and Fortune Magazine
• We know that big ideas can come from anyone, so we empower everyone to make an impact. Our 90% employee retention rate agrees!
• You will have the opportunity to make a real and meaningful impact for more than 70,000 global customers with the best Apple device management solution in the world.
• We put people over profits – which is why our customers keep coming back to us.
• Our volunteer time off allows employees to support and give back to our communities.
• We encourage you to simply be you. We constantly seek and value different perspectives to ensure Jamf is a place where everyone feels comfortable and can be successful.
• 22 of 25 world’s most valuable brands rely on Jamf to do their best work (as ranked by Forbes).
• Over 100,000 Jamf Nation users, the largest online IT community in the world.

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