Services Account Executive, Germany

Dear candidate, we do not have an open role yet, however,we are pipelining and connecting with professionals interested in joining ServiceNow as a services seller in Germany in the close future. If you are a services seller and suitable for the role, please apply and we will reach out. 

This role is part of the Customer Outcomes team. ServiceNow relies on a methodology called NowValue (Envision, Create, Validate, Champion). Customer Outcomes' purpose is to ensure this wheel is executed in a timely fashion and, more importantly, with the appropriate acceleration toward the client's value creation.

In 2022, ServiceNow is leveraging on its Expert Services and legacy Customer Success towards a new product called Impact, which is fully dedicated to value visualization and acceleration. 

The role of the Services Account Executive is to propose to our client the most adapted implementation approach toward maximized value creation.

What you get to do in this role:

Sales Strategy:

• Leveraging the NowValue approach, orchestrate an extended pre-sales team (Inspire, Enterprise Architect) to define and then position transformation services for our client's digital endeavour.
• As a result, a book of business, based on territory Account Plans, will reflect Customer Outcomes ambition throughout the year.
• Promote Customer Outcomes offers in the company, primarily with the Sales Directors and Account Executives attached to the territories.
• Maintain a healthy book of business, ensuring a high level of predictability at the portfolio level, per Sales Operations standards.

Sales Execution:

• Act as the primary point of contact for the customer with regards to ServiceNow's Services portfolio (Expert Services, Training, Impact)
• Lead engagement negotiation, ensuring legal and operational stakeholder evaluations are performed, resulting in acceptable organizational risk taken by ServiceNow.
• Ensure that plans are developed so that the full array of licensed products may be deployed, not just those that might be needed for a first project.
• Ensure that each services proposal is drafted to maximize the chances of the client providing high marks for project satisfaction.

Post-Sales Execution:

• Ensure successful transition to the Delivery organization through comprehensive briefings and handover
• Ensure that each services contract enables revenue to be recognized in a timely and consistent fashion with minimal risk of detrimental revenue adjustment
• Drive the client to provide references that will place ServiceNow as a market leader
• Identify business development plans for accounts with low customer satisfaction, low adoption/usage and upgrade requirements.

To be successful in this role, you have:

• Proficiency in German language 
• Demonstrable experience in selling professional services and/or solutions in the software industry
• Consultative sales experience
• Ability to build and collaborate strong relationships within the internal and external ecosystem, ensuring proper engagement with core teams and customers
• Skilled at concisely summarizing salient points to executives and thorough understanding of cloud application technology and trends
• Validated track record of meeting and exceeding quota and key success metrics
• Ability to segment account list and identify appropriate investment of resources
• Cross-functional teamwork skills. Able to navigate tough conversations and challenging meetings with business partners
• Display a balance of strategic and tactual skills with a high level of intellectual agility
• Strong focus on ownership and execution against deadlines while managing multiple opportunities at a time

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.