- Collaborate with stakeholders to gather requirements, solve complex business problems, and transform them into ServiceNow solutions
- Exploit platform capability / develop and propose service improvement plans
- To be conversant with the ServiceNow instance and architecture of the environment • Maintain clear and comprehensive documentation of configurations, customizations, and processes
- Provide guidance to Customers on the usage of ServiceNow in line with its design • Identify environment issues and propose remediation solutions
- Addressing incidents, requests and platform enhancements as reported by Customers
- Ensure the ServiceNow platform is up to date by applying patches and performing version upgrades
- Automate application logic using workflow, scheduled script executions, and inbound and outbound email
- Create and manage workflows, including flow designer, to automate business processes
- Design and maintain the Service Catalogue, including defining and configuring items, order guides, and workflows
- Build and enhance UI components, including forms, lists, and UI pages • Write and maintain scripts (JavaScript, GlideScript) for various ServiceNow components such as business rules, client scripts, and UI policies
- Integrate ServiceNow with other systems and applications, ensuring data flows seamlessly
- Develop and customize the ServiceNow Portal and ServiceNow applications in line with the needs of the Customer
- Secure applications and data against access by unauthorized users and applications, employing best practices
- Identify and resolve performance issues and optimize ServiceNow instances.
- Keep up-to-date with ServiceNow best practices and industry trends to ensure efficient and effective use of the platform
- Bachelor's degree in computer science, information technology, or a related field.
- 3+ years of hands-on ServiceNow Technical Architect experience
- Proven track record of improving processes and effectiveness through automation.
- Strong understanding of IT service management and the ITIL framework.
- Demonstrated experience in the design and delivery of enterprise-level solutions.
- Proficient in creating comprehensive and strategic ServiceNow architecture plans.
- Strong interpersonal skills for coordinating with Customers, team members and stakeholders
- Ability to work independently and manage multiple task assignments.
- At least 2 of the following certifications;
- Certified Technical Architect • Certified System Administrator
- Certified Application Developer
- Implementation Specialist (Customer Service Management)
- Implementation Specialist (Service Mapping)
- Implementation Specialist (Discovery)
- Implementation Specialist (IT Service Management)
- Demonstrated experience in the design and delivery of enterprise-level solutions
- Proficient in creating comprehensive and strategic ServiceNow architecture plans
Please note successful candidates must currently have or be able to obtain UK SC Clearance.
At Version 1, we believe in providing our employees with a comprehensive benefits package that prioritises their well-being, professional growth, and financial stability.
One of our standout advantages is the ability to work with a hybrid schedule along with business travel, allowing our employees to strike a balance between work and life. We also offer a range of tech-related benefits, including an innovative Tech Scheme to help keep our team members up-to-date with the latest technology.
We prioritise the health and safety of our employees, providing private medical and life insurance coverage, as well as free eye tests and contributions towards glasses. Our team members can also stay ahead of the curve with incentivized certifications and accreditations, including AWS, Microsoft, Oracle, and Red Hat.
Our employee-designed Profit Share scheme divides a portion of our company's profits each quarter among employees. We are dedicated to helping our employees reach their full potential, offering Pathways Career Development Quarterly, a programme designed to support professional growth.
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