ServiceNow Product Manager

ServiceNow is one of our strategic platforms in Statkraft. Our goal is to enable digital transformation within our organization, which will allow us to provide our customers and users with personalized and seamless experiences, optimize our operations, streamline our internal processes, and ultimately drive growth and profitability, in compliance with country specific laws and regulations.

The core platform team is responsible for the day-to-day development, management and maintenance, and operations of the ServiceNow platform. This team provides overall strategic direction, ongoing administration, and extends ServiceNow as a strategic platform across the business.

The ServiceNow department currently counts 25 employees and is organized as a product-oriented team. We are now strengthening the team with a full time Product Manager for the ‘Employee Experience' area. The 'Employee Experience' area covers key customer areas like HR, Workplace, Legal etc.

As a Product Manager, you will be responsible for the development and delivery of all agreed capabilities and related processes towards the relevant customers.

You will:

• Be a liaison between your customers and the platform team
• Act as primary point of contact for the relevant customers and stakeholders
• Own the customer relationship to identify, prioritize, model, and document business processes and requirements
• Ensure requirements are understood, developed, tested, and delivered according to specification
• Support the testing effort
• Train and manage resources within the product team
• Work with stakeholders to drive improvements, innovation, and adoption
• Work closely with the rest of the ServiceNow team to plan, estimate, manage, and deliver releases

There is a great flexibility in the role, which may be adjusted according to your profile, skills, and experiences. The role reports to the Head of ESM & ServiceNow.

We consistently look for people who are:

• Passionate about what they do
• A continual learner (forever inquisitive for self-improvement)
• Self-motivated, creative, structured, and disciplined
• Positive and a great team member
• Able to work with all levels of seniority across IT and the wider business.

Your profile:

• Solid experience with ServiceNow - minimum 3 years
• Experience with understanding/supporting business processes, and managing both business and technical requirements
• Experience with managing stakeholders on different hierarchical levels
• Experience from ServiceNow HR Service Delivery will be considered a plus
• Experience from Agile way of work will be considered a plus
• Higher relevant education at a university level
• Good communicator, verbally and written, in Norwegian and English

• Unlimited learning opportunities at various levels of the organization
• The chance to grow your career alongside a truly global network of experts, leaders, specialists, and graduates from different countries and backgrounds
• The opportunity to work somewhere with pride, and be able to honestly say “My work is contributing to saving the planet”
• A work culture that puts emphasis on the individual, offering flexible working solutions, and work-life balance principles
• Statkraft offers competitive terms of employment and benefit schemes, and we’re a trusted employer that puts the safety of our people first. We believe that a safe and healthy working environment is a matter of choice, not chance

Statkraft manages critical infrastructure and services in several countries. The applicant must be eligible for security clearance and authorization.

Statkraft's vision is to renew the way the world is powered. To navigate the complex journey ahead, we need every voice at the table. We therefore work actively to be a diverse and inclusive workplace and welcome all applicants regardless of background, gender, age, sexual orientation, religious belief, ethnicity, nationality or disability.

Application deadline: 10. November 2024. 

Location: The position will be located at our head office in Lilleaker, Oslo, Norway.

Contact: For further information please contact Simen Johnsen, Head of ServiceNow, email: [email protected].