Company Overview:
Samsung SDS is the digital arm of the Samsung group and a global provider of cloud and digital transformation innovations. Samsung SDS delivers enterprise-grade solutions and services in cloud, secure mobility, analytics / AI, digital marketing and digital workspace. We enable our customers in government, financial services, healthcare, and other industries to drive business in a hyper-connected economy helping them to increase productivity, safeguard assets, and make smarter decisions.
Some of the key areas of focus and activities of Samsung SDS America include digital transformation solutions, enterprise mobility, and cloud services.
Position Overview:
Samsung SDS America is looking for Servicenow Implementation Manager. This role falls under the team of Zero Touch Mobility (ZTM); a solution provided by Samsung SDSA in collaboration with Service Now. ZTM provides an automation for the entire lifecycle of corporate mobile devices and makes mobility management effortless.
As part of our commitment to delivering exceptional service, we are seeking a highly skilled Implementation and Partner Enablement Manager to manage and oversee the onboarding and support processes for our implementation partners and sub-contractors as well as the delivery of implementation project through those partners. The Implementation Partner Enablement and Support Manager will be responsible for owning the delivery process of the ZTM application to end-customers and Managed Service Providers (MSPs). The role demands a deep understanding of ServiceNow implementations, strong leadership capabilities, and the ability to work collaboratively with various stakeholders.
Responsibilities:
ZTM Implementation and Delivery Process Owner:
3rd Party Implementation Partner Support:
MSP Implementation support
· On needed basis, provide support to managed service providers who have installed ZTM on their own ServiceNow instance
Sub-Contractor Management:
Requirements
Preferred Requirements
Preferred Certifications:
Benefits
Samsung SDSA offers a comprehensive suite of programs to support our employees:
Samsung SDS America, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, status as a protected veteran, marital status, genetic information, medical condition, or any other characteristic protected by law.
We are committed to providing reasonable accommodations to participate in the job application or interview process for candidates with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.