ServiceNow Developer
Dahlgren Naval Surface Warfare Center, Dahlgren, VA
130 – 150K (Depending on experience level) - Full Time with Benefits
On-site position
Strategic Data Systems (SDS) is seeking an experienced ServiceNow Developer to join our team in Dahlgren, VA. The ideal candidate will have experience with scripting in ServiceNow and hold the Certified Application Developer (CAD) certificate from ServiceNow. The candidate should also have a proven track record of creating, maintaining and enhancing Incident Management, Problem Management, Service Request Management, Service Catalog, Knowledge Management, Self-Service Portals, single sign on (SSO) capability, and Active Directory Profile synchronization. You will work directly with Code 1044 (Enterprise Services Branch) leadership to improve ServiceNow operations and provide customers with support of the ServiceNow application.
You will also:
• Requirements gathering, application design, and testing.
• Create and maintain client scripts (JavaScript) including the use of GlideAjax calls to server scripts.
• Create and maintain server scripts (JavaScript / script includes).
• Create and maintain custom widgets along with HTML, CSS, client, and server scripting.
• Create, maintain and enhance team Dashboards and reporting, including scheduled reports.
• Overhaul, maintain and enhance Change Management, as well as current connections between ServiceNow and other systems.
• Create, maintain and enhance future connections between ServiceNow and other systems.
• Maintain Forms, Reports, Views, Workflows, Groups and Roles.
• Assist with implementation of ServiceNow applications and provide technical insight in designing and supporting ServiceNow while aligning to service management best practices.
• Strong understanding of CMDB, including importing customer data.
• Configure and customize the ServiceNow system, including workflows.
• Use scripting tools and ServiceNow functionality to create script to automate routine tasks being done in ServiceNow.
• Communicate ServiceNow process, operations and capability information to all levels of management effectively.
• Perform ServiceNow implementation tasks including but not limited to: configuration, integration, custom programming.
To qualify, you will need:
• DOD Secret Security Clearance (can obtain clearance)
• Certified Application Developer (CAD) certificate from ServiceNow.
• 5 years of experience supporting the implementation, administration, configuration and/or development of the ServiceNow tool or equivalent hands on experience in the IT industry involved in providing ITIL and IT Service Management Solutions in IT Infrastructure with expertise in the ITSM suite
• Experience with both client and server-side scripting in ServiceNow.
• Strong working knowledge of various ServiceNow components such as GlideAPI/GlideRecords, Service Desk, Change Management, Incident Management, Asset Management, Problem Management, CMDB, Knowledge Management, ServiceNow Scripting, and Service Request Management.
• Proven, demonstrable abilities as a ServiceNow Developer.
• Familiarity with various operating systems and platform.
• Resourcefulness, problem-solving aptitude, and self-motivation.
• Excellent communication skills and professionalism dealing with both internal and external entities.
• ITIL and agile experience preferred.
• Experience supporting the implementation, administration, configuration and/or development of the ServiceNow tool or equivalent hands-on experience in the IT industry involved in providing ITIL and IT Service Management Solutions in IT Infrastructure with expertise in the ITSM suite.
Strategic Data Systems provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
