ServiceNow Consultant will be responsible for working across applications and services within Unit4 ServiceNow platform to develop new functionalities and innovative solutions to address product owner and project stakeholder requirements.
The consultant will work closely with the Platform team, process owners, Enterprise Architecture, and IT Security to produce technical designs and development to address requirements in the most effective and secure manner. The Consultant will be required to consider the current business needs and architecture of the environment while reviewing future enhancement roadmaps and by assessing core platform and/or application changes driven by version upgrades.
Primary Job Responsibilities
- Designs, develops, configures, and customizes (when appropriate) ServiceNow applications and services to deliver new functionality and capabilities
- Works with business process owners in shaping/refining the requirements that aligns with overall strategy and product roadmap
- Assists with second level incident resolution, problem root cause analysis, and post change validation
- Provides on-call support when critical production issues occur
- Assists the platform team in estimating release level of effort
- Follows and improves architecture, design, technical documentation, and coding standards
- Participates in and works with platform team to ensure proper quality assurance is completed related to unit, system integration, regression, and user acceptance testing
- Responsible for reviewing, validating, and remediating all version and patch upgrades associated with assigned application and services
- Develops with an eye towards automation
- Designs, develops, and configures workflows, flows, forms, scripts, ACL’s, data transformation, policies, rules, scheduled jobs, and all other underlying logic using Agile methodologies
- Gain knowledge of any development work completed by external implementation partners prior their implementation
Required Skills & Experience:
Knowledge
- Strong technical foundation and knowledge of the ServiceNow platform and architecture
- Knowledge of Agile and Scrum development approaches
- Ability to learn and adapt to new technologies related directly or indirectly to the ServiceNow platform
- Development skills in scripting, business rules, data imports, ACL’s, data policies, UI policies, data import and transformation, logging, error remediation, data encryption, flow designer (including Integration Hub spokes), notifications, SLA’s, metrics, database views, assessments, forms, workflow, and language translations
- Knowledge of database design schemas and data modeling including ServiceNow’s Common Service Data Model (CSDM)
- Development skills in scripting JavaScript, Web Services, HTML, CSS, and Jelly
- Strong business acumen
Experience
- 5+ years of relevant experience or equivalent combination of education and work experience
- Certified ServiceNow Developer or Implementer in CSM / HRSD
- ITIL Foundations Certification recommended
- Strong understanding of the ServiceNow Application Suite. Experience with Customer Service Management, HRSD and scoped applications
- Strong interpersonal/relationship management skills
- Ability to execute and prioritize a number of tasks simultaneously
- Outstanding communication skills, both oral and written [English]
Join Unit4 and be part of one of the most exciting journeys in the cloud ERP software space. We’re a fastpaced, high-growth, people-centric company, delivering enterprise software for a great people experience, and offering our own people a host of benefits and development opportunities.
Grow with us At Unit4, we offer:
- a culture built on trust - giving you the freedom and autonomy to be successful,
- balance - with our uncapped time off policy, remote working opportunities and Global Wellbeing Days when the whole company can switch off and prioritize well-being,
- talented colleagues, role models and mentors - work, learn and be inspired by some of the best talent in the software industry,
- a commitment to sustainability - with initiatives such as our Act4Good program, a way for everyone at Unit4 to come together and engage in actions that benefit society and the planet,
- a safe and inclusive working environment – supported by our Employee Resource Groups, which are open to all and include Women at Unit4, Pride at Unit4, Mental Health and Access at Unit4, and People of Color at Unit4
