About Brillio:
Brillio is one of the fastest growing digital technology service providers and a partner of choice for many Fortune 1000 companies seeking to turn disruption into a competitive advantage through innovative digital adoption. Born digital in 2014, Brillio applies its expertise in customer experience transformation, data analytics, Artificial Intelligence, platform and product engineering, cloud infrastructure, and security to help clients quickly innovate for growth, create digital products, build service platforms, and drive smarter, data-driven performance.
Brillio, renowned for its world-class professionals, referred to as "Brillians," distinguishes itself through their capacity to seamlessly integrate cutting-edge digital and design thinking skills with an unwavering dedication to client satisfaction. Brillio takes pride in its status as an employer of choice, consistently attracting the most exceptional and talented individuals due to its unwavering emphasis on contemporary, groundbreaking technologies, and exclusive digital projects. Brillio's relentless commitment to providing an exceptional experience to its Brillians and nurturing their full potential consistently garners them the Great Place to Work® certification year after year.
Roles and responsibilities –
The ServiceNow Business Analyst assists the lead or works independently designing, developing and implementing IT processes, conducting research and performing analysis required to build respective modules within ServiceNow Platform based upon Client requirements. This will comprise of capturing business requirements in the form of stories, working with the scrum master and the development team to oversee build of the stories, as well as testing configured functionalities end to end as soon as these have been developed.
Main duties
· Work closely with Clients to understand and translate their business and technical requirements
· Organise and own workshops, capturing the output in the form workflows, minutes, actions, decisions, issues and risks
· Provide creative solutions to resolve business problems via agreed Client requirements on the ServiceNow platform, utilising existing Out of the Box capabilities, process gaps (ITIL or equivalent) and cultural challenges (people)
· Create use cases and document requirements as Stories for the Client to ratify and the Development Team to configure/build
· Assist in the documentation of integration requirements between systems for configuration by development teams
· Organise and own the scrum process (e.g., stand-ups, burndowns & story pointing)
· Build and own development sprints, technical development stories and any technical build documentation needed as part of a customer engagement
· Support the technical delivery of transformation projects based on the ServiceNow platform
· Review development outputs, e.g., forms and workflow
· Drive the testing of process & own the defect log
· Support for UAT with project team members
· Manage and oversee workstream risks, issues and client reporting, supporting Delivery Lead
· Provide guidance to junior resources and assist in growing and strengthening the practice capability.
KEY SKILLS & EXPERIENCE:
· Must Have
· Strong knowledge of the ServiceNow Platform (especially ITSM and CMDB) and the potential value and benefits that can be delivered to Clients, either OOB or with minimum customisation
· Maintain knowledge in line with each ServiceNow upgrade, patch, enhancement, and new product lines
· Interpersonal skills, to help negotiate priorities and to resolve conflicts among project stakeholders; such as clients and internal team members
· Strong analytical skills are needed to critically evaluate the information gathered from multiple sources, reconcile conflicts
· An aptitude for problem solving
· Skilled in conducting / leading workshops of minimum of 10 people
· Can communicate both verbally and in written form clearly and informatively and listen
· Expert organisational and time management skills with the ability to prioritise, self-starter able to work independently with minimum of supervision
· Decompose high-level information into details
· Ability to articulate technical IT changes in clear and simple manner to business stakeholders.
· Ability to define problems, collect data, establish facts in a structured way for detailed analysis
· Ability to analyse large amounts of complex information in order to reach valid and justifiable conclusions
· Experience of working in an Agile methodology and applying Agile practices where applicable
· Understanding of the ‘end to end’ view of how business processes are supported by tools and applications.
· Practical experience of documenting process maps using Visio or other tooling.
· Knowledge of Microsoft Office application suite software (MS Word, Excel, PowerPoint and Visio)
· Should Have
· Fundamental understanding of the implications of applications architecture and other technical considerations.
· ITIL V3 or V4 Foundation certification
· Business Analysis centric qualifications e.g., BCS or IIBA
· ServiceNow Certified System Administrator
· Scrum or Agile certification
· Developer or Architect experience
Primary Skills
Specialization
- Product Management: Business Analyst
Job requirements
- Roles and responsibilities –
- The ServiceNow Business Analyst assists the lead or works independently designing, developing and implementing IT processes, conducting research and performing analysis required to build respective modules within ServiceNow Platform based upon Client requirements. This will comprise of capturing business requirements in the form of stories, working with the scrum master and the development team to oversee build of the stories, as well as testing configured functionalities end to end as soon as these have been developed.
-
- Main duties
-
- · Work closely with Clients to understand and translate their business and technical requirements
- · Organise and own workshops, capturing the output in the form workflows, minutes, actions, decisions, issues and risks
- · Provide creative solutions to resolve business problems via agreed Client requirements on the ServiceNow platform, utilising existing Out of the Box capabilities, process gaps (ITIL or equivalent) and cultural challenges (people)
- · Create use cases and document requirements as Stories for the Client to ratify and the Development Team to configure/build
- · Assist in the documentation of integration requirements between systems for configuration by development teams
- · Organise and own the scrum process (e.g., stand-ups, burndowns & story pointing)
- · Build and own development sprints, technical development stories and any technical build documentation needed as part of a customer engagement
- · Support the technical delivery of transformation projects based on the ServiceNow platform
- · Review development outputs, e.g., forms and workflow
- · Drive the testing of process & own the defect log
- · Support for UAT with project team members
- · Manage and oversee workstream risks, issues and client reporting, supporting Delivery Lead
- · Provide guidance to junior resources and assist in growing and strengthening the practice capability.
- KEY SKILLS & EXPERIENCE:
- · Must Have
- · Strong knowledge of the ServiceNow Platform (especially ITSM and CMDB) and the potential value and benefits that can be delivered to Clients, either OOB or with minimum customisation
- · Maintain knowledge in line with each ServiceNow upgrade, patch, enhancement, and new product lines
- · Interpersonal skills, to help negotiate priorities and to resolve conflicts among project stakeholders; such as clients and internal team members
- · Strong analytical skills are needed to critically evaluate the information gathered from multiple sources, reconcile conflicts
- · An aptitude for problem solving
- · Skilled in conducting / leading workshops of minimum of 10 people
- · Can communicate both verbally and in written form clearly and informatively and listen
- · Expert organisational and time management skills with the ability to prioritise, self-starter able to work independently with minimum of supervision
- · Decompose high-level information into details
- · Ability to articulate technical IT changes in clear and simple manner to business stakeholders.
- · Ability to define problems, collect data, establish facts in a structured way for detailed analysis
- · Ability to analyse large amounts of complex information in order to reach valid and justifiable conclusions
- · Experience of working in an Agile methodology and applying Agile practices where applicable
- · Understanding of the ‘end to end’ view of how business processes are supported by tools and applications.
- · Practical experience of documenting process maps using Visio or other tooling.
- · Knowledge of Microsoft Office application suite software (MS Word, Excel, PowerPoint and Visio)
- · Should Have
- · Fundamental understanding of the implications of applications architecture and other technical considerations.
- · ITIL V3 or V4 Foundation certification
- · Business Analysis centric qualifications e.g., BCS or IIBA
- · ServiceNow Certified System Administrator
- · Scrum or Agile certification
- · Developer or Architect experience
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