Service Transition Manager - 12 month FTC

This hybrid role offers a great balance of home and office working. You’ll join your colleagues in your local office at least 2 days a week.

As the UK’s largest fibre-only network, and its only proven wholesale challenger, we’re busy setting new standards for what digital infrastructure can and should be.

Designed from scratch for the internet, our network is greener, more reliable and ready for the future. The products we provide over it not only lead the market on speed, value and service, they help businesses to innovate, provide entire communities with a better foundation for their digital lives and support economic growth, locally and nationally.

What does that mean for you? The opportunity to make internet connections (and daily life) a whole lot better, for a lot of people!

Joining us as a Service Transition Manager 12m FTC

Our Service Transition Manager will lead service transition activities, working closely with business owners, project managers, design and operations teams, as well as partners and suppliers, to ensure the seamless implementation of new services. This role will be responsible for establishing and documenting Service Management procedures, with a focus on measurable performance and continuous improvement following launch.

You’ll receive a salary of up to £57,000, a performance related bonus, and a range of benefits to support you across your financial, physical and mental wellbeing.

This is some of what you can expect to be doing:

• Develop end-to-end support structures for new services, including Processes, SLAs, and KPIs
• Ensure effective Transfer to Operations, complying with Service Readiness and maintaining high standards for operational support material
• Provide and maintain fully documented services aligned with ITIL best practices and ensure lifecycle resourcing, training, tooling, support, and documentation with formal sign-off
• Represent Operations in project meetings to implement service acceptance criteria and align 3rd party contracts with the support model
• Define and deliver the end-to-end support model with Service Design and stakeholders
• Identify and manage Operations risks and participate in stakeholder groups to improve delivery efficiency and processes

What you’ll bring to the role

Process-driven with a strong focus on adhering to procedures and optimising workflows for greater efficiency and quality.

You’ll also have:

• A methodical and organised approach to work, with excellent skills in planning, prioritising, and attention to detail
• Strong analytical abilities, capable of evaluating complex information, identifying trends, and making data-driven decisions
• Proven experience in managing and delivering successful transition or transformation projects, driving change and implementing new processes
• In-depth knowledge of field operations within telecoms, with experience in supporting or working alongside field teams
• The ability to represent Operations in project meetings, aligning service acceptance criteria and ensuring a seamless transition to operations

Diversity, Inclusion & Belonging

We’re a Times Top 50 Employer for Gender Equality. We’re endorsed by WORK180 and we’re a partner of Diversifying. We have pledged our commitment to the Armed Forces Covenant and we’re a Disability Confident Employer. Working together with our Employee Networks, we’re wholly committed to ensuring that our people’s voices are heard, and that everyone feels a sense of belonging and pride to be a part of CityFibre. If you’d like to explore our culture and values, check out The CityFibre Way.

What you can expect from us

We want to offer you all the support you need to thrive inside and outside of work. This means giving you the tools to grow your career with us, as well as a comprehensive benefits package that you can adapt to your lifestyle. This includes 25 days annual leave, a day off on your birthday, a day off to support a charity or organisation of choice, a range of wellbeing and savings initiatives including private medical insurance, and supportive family friendly and menopause policies.

We want to create a sense of belonging for everyone. We celebrate our differences and work to ensure everyone has the best chance to succeed, starting with our recruitment process. No matter your background, family or carer status, ethnicity, sexual orientation, religion, age, disability, gender, or gender identity, we welcome your application. If you need any support or reasonable adjustments throughout the application process, please email us at [email protected]. We want to help!