The role requires an experienced Service Transition Lead with a strategic mindset to support the Head of Service. The role is responsible for a large breadth of ITSM capabilities and leads Subject Matter Expert Team Leaders to facilitate operational outcomes and alignment with SIAM processes.
Primary Responsibilities
- Engagement of key stakeholders (business and technical) to foster modern service delivery in a complex environment
- Build and develop cross-functional teams to adopt and mature better practice ‘as a service’ delivery methodologies
- Provide Professional Development support to a team of SME Capability Leads, acting as SME yourself
- Coordinate and manage competing priorities to deliver contracted outcomes while managing the relationships with key client stakeholders
- Reporting operational achievements, activities and roadblocks at both a tactical and strategic level to various audiences, proactively calling our and managing/mitigating risks and issues
- Create, Update and Manage Governance Artefacts relating to:
- Change Management
- Continuity Management
- Disaster Recovery Management
- Release and Deployment Management
- Service Asset and Configuration Management
- Transition Planning and Support
Required
- A proven ability to lead in a complex and demanding environment (4+ years)
- A strong ability to develop, organise and work to defined outcomes and deliverables and manage competing priorities
- Demonstrated experience with influencing cross-functional collaboration between process teams and technical SMEs
- Experience managing people/teams (with remote workforce, preferably in ITSM space)
- Experience working with/within Operational teams to transition capabilities into service
- Experience/strong understanding of IT Service Management (Change, Release, Incident, Problem, SACM, GFx)
- Experience with preparing communications for various audiences from tactical situation reports to high level strategies and position papers
- Proven problem solving skills
- Understanding of Risk and Issue Management and mitigation strategies
Desirable
- Understanding of Service Portfolio Management
- Understanding of Business Architecture
- Understanding of ServiceNow CRM tool
Due to the nature of the role, the successful candidate must be an Australian Citizen, hold a government NV-1 security clearance, with the expectation of obtaining an NV-2.
At Leidos you’ll enjoy 12 weeks’ paid parental leave as a primary carer, flexible work practices, discounted health insurance, novated leasing and more. Foster your career through complete access to learning and development and mentoring opportunities, we have a strong track record of internal promotion and career transitions.
At Leidos, we embrace diversity and are committed to creating a truly inclusive workplace. We welcome and encourage applications from Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse people, people with disabilities, veterans, neurodiverse people, and people of all genders, sexualities, and age groups.
At Leidos, we are passionate about our mission to make the world safer, healthier and more efficient. If you are too, then join us and Be the difference.
