Evolution is looking for a new addition to our team to be based in Malta Studio.The basic responsibilities and expectations for the position are as follows:
- Ensuring that all tables are operational without interruptions
- Ensure appropriate number of staff are present for each shift
- Identifying and resolving all game irregularities due to dealer mistake, software issues or any other reason
- Identifying and resolving all real-time incidents on the gaming floor relating to all components of operations, including but not limited to hardware, software, and network connectivity
- Resolving players’ disputes related to the actions of the dealer or any other event that could have affected the integrity of the game
- Monitoring critical application functions and infrastructure components via the provided monitoring tools; identifying, analysing, logging and escalating all alerts as necessary
- Work with internal systems (JIRA, TTS, WIKI, etc.)
- Recording all events related to major incidents in TTS and producing post resolution incident reports
- Manage ad-hoc situations which may occur on shift in appropriate manner to still be able to deliver all products
- Strong written and verbal communication skills
- An ability to make managerial decisions requiring independent judgment and to identify and refer other issues to the proper authorities
- Strong leadership skills followed by a professional and open-minded personality at all times
- An ability to maintain strict confidentiality
- An ability to communicate clearly with staff, communicating effectively to establish cooperative linkages among the team
- Able to resolve interpersonal and interdepartmental issues
- An analytical and proactive approach with keen attention to detail
- A keen skill for multi-tasking along with excellent problem-solving skills
- An approachable, energetic presence thriving in a high pressure environment
- Excellent presentation skills
- A diverse understanding of the complexity and dynamics of working within a multicultural environment.
