Responsibilities:
- Identifying and resolving all operational irregularities due to software issues, or any other reason
- Identifying and resolving all real-time incidents relating to all components of operations, including but not limited to hardware, software, and network connectivity
- Resolving client disputes
- Monitoring critical application functions and infrastructure components via the provided monitoring tools; identifying, analyzing, logging, and escalating all alerts as necessary
- Recording all events related to major incidents in internal systems and producing post-resolution incident reports.
- Manage ad-hoc situations that may occur on the shift appropriately to still be able to deliver all products.
- Administrative duties - scheduling, reporting, and organizing the daily processes according to the internal policies and procedures.
- Ensure the appropriate number of staff is present for each shift
- Excellent knowledge of both written and spoken English
- An ability to make decisions requiring independent judgment and to identify and refer other issues to the proper authorities
- Ability to work any type of shift and to work full time and/or shift schedule.
- Strong interpersonal skills, soft skills (analytical/ multi-tasking/ high sense of responsibility)
- Ability to maintain strict confidentiality, a high sense of urgency, and a result-oriented attitude.
- Approachable, energetic, and able to work under pressure.
- Good level of computer literacy, more specifically of the Office package
Advantages for the applicants:
- Experience as a Service Support Specialist or in a similar role
- Czech language knowledge
What we offer:
- Competitive salary
- Play a key part in the opening and running of a global business in Prague, Czech Republic
- Exclusive career growth opportunities – multiple key roles in the company are being filled internally only
- Fully covered MultiSport card
- Discount card for Galerie Harfa mall
- An inclusive and diverse workplace & and like-minded colleagues
- Free coffee & tea, fruits
- Personal development and participation in the exclusive internal educational sessions
