Service Supervisor
$65,000/YR with possible 10% Bonus
Schedule is five day including Saturday and Sunday - Two consecutive days of during the week.
Our Service Supervisor is responsible for supervising field technicians assigned to a specific region, territory, or facility, in the performance of their technical, customer service and administrative responsibilities. Aid in resolving technical issues relating to company product line, provide service supervisory functions to area field staff, and act as company liaison in resolving customer inquiries and requests. Individuals will have basic managerial skills, strong technical and customer service skills and be able to work independently.
Roles and Responsibilities
- Direct day to day task assignments of field service technicians. Assign and check work, instruct and assist technicians in the performance of technical and administrative responsibilities.
- Provide technical assistance on Tomra product line to technicians and customer personnel.
- Direct machine and equipment installations and retrofits.
- Instruct and train technicians on proper equipment troubleshooting, repair and preventative maintenance procedures.
- Instruct and train technicians on proper route management techniques and processes.
- Direct and coordinate monthly machine downloads for billing purposes.
- Review and provide feedback to technicians on resolution of service reports.
- Oversee field service record keeping and files, including service reports, technical manuals and service bulletins, department and company correspondence, expense reports and any other company service department documentation.
- Maintain effective personnel relationships and establish standards of performance.
- Manage fleet vehicle operations. Enforce fleet management and maintenance policies.
- Provide regular verbal and written reports to management regarding operation of Tomra equipment, customer relations, employee issues and any other pertinent issues relating to the operation of responsible region.
- Maintain effective technical and administrative relations with store managers and personnel. Regularly consult with customers on matters concerning Tomra equipment and products. Resolve customer issues in a productive and timely fashion.
- Instruct customer personnel in the operation and care of the Tomra equipment.
- Recommend engineering changes to improve quality and reliability and to facilitate installation, maintenance and repair of Tomra equipment.
- Administer Tomra company procedures, field service department policy and procedures. Explain company policies and regulations to technicians.
Assist and support management assigned projects as required
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QUALIFICATIONS:
Electronic/Mechanical background. Strong working knowledge of Microsoft Office. Strong leadership and team building skills required.
EDUCATION and/or EXPERIENCE
Two-year degree in technical field. 1-2 years of supervisory experience in a field service environment
All your information will be kept confidential according to EEO guidelines.
