Service Quality Engineer

Job description

Service Quality Engineer Locations: Hyderabad, India Job Description Experian is looking for a talented Service Quality Engineer that can thrive in a fast paced agile environment supporting projects and developers using innovative technologies.

You will be a key player in ensuring our platform delivers the highest levels of quality supporting Experian's delivery of service to consumers.

This is a highly technical role requiring excellent technical skills supporting a powerful, enterprise level data platform built on Java, Python and Kafka operating in AWS Cloud.

Service Quality Engineers investigate the root cause of product issues, we quantify their scope and impact and when we can't fix them ourselves, we work with our Platform and Engineering teams to reach a solution and establish testing to avoid regression.

The Service Quality team owns and approaches platform service quality with a holistic/lifecycle approach, throughout SDLC and Post-deployment.

The Service Quality Team will manage issues from first symptom to their eventual resolution, communicating with our customers and internal stakeholders throughout the process, with a focus on protecting the consumer permissioned data our platform manages.

Qualifications

• 5 to 8 years of experience supporting a commercial online software-based product, including troubleshooting, validation, testing and analysis. •
• Recent cloud technology experience, preferably AWS (Fargate, S3, RDS, Lambda)
• Experience with log and application management tools such as: Splunk, Cloudwatch, DataDog.
• Hands-on experience with test automation tooling, frameworks and principles focusing on APIs, UI, performance testing.
• Extensive experience gathering and assessing specifications and requirements. • Comfortable in a dynamic environment with the ability to adapt to various technologies and simultaneously work on multiple projects.
• High degree of expertise and experience in Communication (verbal & written) and Negotiation skills/Documentation Skills Additional Preferred Experience • Experience supporting product development for financial services businesses.
• Experience supporting data science efforts and machine learning systems
• Extensive experience building systems supporting financial services businesses • Familiarity creating and using Docker/Kubernetes/OpenShift
• Security and privacy compliance (GPDR, CCPA, ISO 27001, PCI, HIPAA, etc.) experience a plus • Knowledge and/or use of DDA, FDX, OFX, and/or FIX •
• Hands-on experience with Snowflake, Kafka, ElasticSearch is highly desirable
• Recent hands-on Experience building supporting commercial systems managing PII, secure or sensitive data and transactions including server-side development developing APIs including REST/JSON APIs
• AWS Certification is a plus You may NOT enjoy this role or team, if you…
• Are pessimistic about new technology • Prefer discussing theories more than conducting experiments
• Loathe the idea of dressing up for Halloween
• Want to focus only one thing at a time • Think deadlines and schedules are silly non-sense

Our uniqueness is that we truly celebrate yours. Experian's culture and people are key differentiators. We take our people agenda very seriously and focus on what truly matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's strong people first approach is award winning; Great Place To Work™ in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Experian Careers - Creating a better tomorrow together

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