Supports Western Digital’s service operations department based in Prague, Czechia including customer service interactions, reports, and planning. Provides the highest level of customer service with a sales-minded attitude while developing lasting internal and external customer relationships.
Essential Functions
- Effectively support internal teams and service providers, to ensure team objectives are being carried out.
- Coordinate with warehouse employees, and shipping supervisors to plan and schedule pickups and distribution of inventory items.
- Monitor and maintain customer satisfaction, working towards removing possible barriers in ensuring that products are exchanged and returned in line with the warranty policy.
- Actively participate in meetings with the Corporate Customer Services, Service Centres and Support teams.
- Assist in developing processes to meet specific customer RMA requirements.
- Assist in training/ developing new regional Service Centres to provide in country RMA processing as necessary.
- Monitors department issues and client complaints to define patterns and work to lessen those recurring issues.
- Regularly audits work being done by internal and third-party provider teams to ensure all standards are met.
- Write regular inventory reports, detailing inventory counts, discrepancies, and other statistical data.
- Forecast inventory required to do customer RMA fulfillment.
- Support with new systems implementation /training.
Warranty Services, any ERP knowledge preferred
Knowledge & Skills
- Ability to work in a fast-paced and changeable environment while maintaining quality of work.
- Comprehensive electronics Industry Knowledge.
- Strong Written and Verbal Communication
- Advanced understanding of Microsoft Excel, PowerPoint, and Word.
- Understands CRM systems and practices, such Oracle, SAP, and Sales Force.
- Excellent reading, writing, and speaking skills in English.
- Requires excellent communication and organization skills.
- Good team player and able to work autonomously.
Western Digital thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution.
Western Digital is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at [email protected] to advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
