Service Operations Specialist -Active Security Clearance Required

We have an opening for a Service Operations Specialist to independently and collaboratively perform a wide range of activities associated with cyber security daily operations. The position is within the Information Technology Solutions Division (ITSD) of the Computing Directorate matrixed to the Cyber Security Program (CSP) in support the LivIT Program.

This position offers a hybrid schedule, blending in-person and virtual presence. You will have the flexibility to work from home one or more days per week.

This position will be filled at either level based on knowledge and related experience as assessed by the hiring team. Additional job responsibilities (outlined below) will be assigned if hired at the higher level.

You will

• Work closely with the Operations Associate Program Leader and represent the Operations team on CSP initiatives.
• Serve as a working supervisor and provide direction/guidance to office staff members in support of program-specific missions.
• Manage CSP document process from beginning to end in support of Department of Energy (DOE)/National Nuclear Security Administration (NNSA) and Livermore Field Office (LFO) requirements.
• Represent the Operations team and program area in management and project meetings.
• Interact with CSP colleagues, supervisors/leads and customers on matters requiring coordination across organizational lines to complete objectives.
• Exercise independent discretion and judgment to define and develop the approach to team interactions to achieve the goals of the program.
• Promote and support plans to promote diversity, equity and inclusion within the program.
• Perform other duties as assigned.

Additional job responsibilities, at the A07.3 level 

• Manage multiple tasks and priorities of customers and stakeholders, ensuring deadlines are met, while leveraging team member skills.
• Oversee the preparation of custom reports, analyze data and make recommendations.

• This position requires an active Department of Energy (DOE) Q-level clearance or active Top Secret clearance issued by another U.S. government agency at the time of hire.
• Effective verbal, written, and interpersonal communication skills necessary to effectively collaborate in a team environment and communicate information, and prepare and present information.
• Ability to interpret client/customer needs, assess requirements, and identify solutions to tasks and queries.
• Experience maintaining service area forms, records, databases and documents.
• Experience preparing custom/ad hoc reports and conducting in-depth analysis for management decision-making.
• Demonstrated ability to research, gather and analyze information, and summarize for management review.
• Experience training and mentoring employees with ability to monitor quality and customer service standards and provide feedback.
• Experience coordinating multiple work activities, workflow and muti-faceted processes for service operations area.
• Advanced use of computers and a thorough working knowledge of associated software applications (e.g., Microsoft Word, Excel, PowerPoint, Teams, SharePoint, Confluence).

Additional qualifications at the A07.3 level 

• Associate of Arts degree in a related field or equivalent combination of education and related experience; may have additional coursework in a related field or professional certification.
• Experience as a working supervisor, overseeing the day-to-day operations of a work unit including determination of quality goals and service standards.
• Leadership experience with the ability to foster positive working relationships in a collaborative environment and taking initiative to lead and develop innovative improvements to operational processes.

Qualifications We Desire

• Experience working in a classified environment.
• Knowledge of the Cyber Security Program mission.
• Knowledge of the LLNL policies and procedures.

#LI-Hybrid

Position Information

This is a Career Indefinite position, open to Lab employees and external candidates.

Why Lawrence Livermore National Laboratory?

• Included in 2024 Best Places to Work by Glassdoor!
• Flexible Benefits Package
• 401(k)
• Relocation Assistance
• Education Reimbursement Program
• Flexible schedules (*depending on project needs)
• Inclusion, Diversity, Equity and Accountability (IDEA) - visit https://www.llnl.gov/diversity
• Our core beliefs - visit https://www.llnl.gov/diversity/our-values 
• Employee engagement - visit https://www.llnl.gov/diversity/employee-engagement

Security Clearance

This position requires an active Department of Energy (DOE) Q-level clearance or active Top Secret clearance issued by another U.S. government agency at time of hire. 

Pre-Employment Drug Test

External applicant(s) selected for this position must pass a post-offer, pre-employment drug test. This includes testing for use of marijuana as Federal Law applies to us as a Federal Contractor.

Wireless and Medical Devices

Per the Department of Energy (DOE), Lawrence Livermore National Laboratory must meet certain restrictions with the use and/or possession of mobile devices in Limited Areas. Depending on your job duties, you may be required to work in a Limited Area where you are not permitted to have a personal and/or laboratory mobile device in your possession.  This includes, but not limited to cell phones, tablets, fitness devices, wireless headphones, and other Bluetooth/wireless enabled devices.  

If you use a medical device, which pairs with a mobile device, you must still follow the rules concerning the mobile device in individual sections within Limited Areas.  Sensitive Compartmented Information Facilities require separate approval. Hearing aids without wireless capabilities or wireless that has been disabled are allowed in Limited Areas, Secure Space and Transit/Buffer Space within buildings.

How to identify fake job advertisements

Please be aware of recruitment scams where people or entities are misusing the name of Lawrence Livermore National Laboratory (LLNL) to post fake job advertisements. LLNL never extends an offer without a personal interview and will never charge a fee for joining our company. All current job openings are displayed on the Career Page under “Find Your Job” of our website. If you have encountered a job posting or have been approached with a job offer that you suspect may be fraudulent, we strongly recommend you do not respond.

To learn more about recruitment scams: https://www.llnl.gov/sites/www/files/2023-05/LLNL-Job-Fraud-Statement-Updated-4.26.23.pdf

Equal Employment Opportunity

We are an equal opportunity employer that is committed to providing all with a work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, national origin, ancestry, sex, sexual orientation, gender identity, disability, medical condition, pregnancy, protected veteran status, age, citizenship, or any other characteristic protected by applicable laws.

We invite you to review the Equal Employment Opportunity posters which include EEO is the Law and Pay Transparency Nondiscrimination Provision.

Reasonable Accommodation

Our goal is to create an accessible and inclusive experience for all candidates applying and interviewing at the Laboratory.  If you need a reasonable accommodation during the application or the recruiting process, please use our online form to submit a request. 

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The California Consumer Privacy Act (CCPA) grants privacy rights to all California residents. The law also entitles job applicants, employees, and non-employee workers to be notified of what personal information LLNL collects and for what purpose. The Employee Privacy Notice can be accessed here.