US – Bureau Content Solution (BCS) Service Manager, SCC
Take a lead role in establishing and growing our new US Bureau Content Solution (BCS) Managed Service. Partner with the Guidewire SCC leadership team to develop and grow the managed service offering, leading the team who will deliver the service and working directly with our customers to support delivery needs.
The Guidewire Specialized Consulting Center (SCC) is a global Professional Services team of 120+ people that has ownership of a catalog of specialized, outcome based, service offerings designed specifically for Guidewire customers. Within SCC, there are a number of Centers of Excellence (COEs) that are responsible for developing, maintaining and delivering specific Essential Services that align with that COEs area of expertise.
The US - Bureau Content Solution Managed Service is an SCC COE providing Guidewire customers with easy updates to the Electronic Rating Content (ERC) for periodic bureau released changes to ensure customers remain current with the latest bureau publications.
As US - BCS Service Manager, your responsibilities will include
- Establishing and growing the US-BCS managed service through collaboration with other SCC leaders
- Leading the US-BCS managed service team to ensure successful delivery of bureau updates to customers within agreed upon Service Level Agreements
- Coordinating with internal Guidewire teams and external solution partners to continually develop managed service offering
- Achievement of margin and team utilization targets to ensure profitability of US-BCS managed service
- Working with internal SCC stakeholders to forecast future demand and additional capacity needs
- Partnering with other members of the broader SCC leadership team to develop and support SCC strategic initiatives
- Partnering with the Professional Services Portfolio Management Office to identify, build and maintain additional US-BCS managed service offerings
- Delivering Continuous Improvement initiatives within the US-BCS managed service to improve efficiency, reduce overhead and increase profitability of the service offering
- Managing US-BCS managed service delivery team members, which includes mentoring, performance evaluation, career development and performance issue resolution
- Partnering with other SCC people managers to identify and development new skills needed to successfully deliver US-BCS managed service offering
Required Skills \ Experience
- Experience in successfully establishing, managing and growing a managed service offering
- Demonstrated success in leading a team that successfully meet strict customer Service Level Agreements
- Demonstrated success with delivering initiatives from ideation to successful deploymentDemonstrated success with aligning teams to meet company and team objectives
- Extensive customer facing experience and ability to build strong relationships with internal and external stakeholders
- Excellent problem solving and communication skills
- Experience as a people manager in a consulting organization with demonstrated success in hiring, mentoring, coaching, and developing your team (at least 5 years experience preferred).
- Must be able to work in a fast-paced and passionate environment
- Experience with Guidewire Standard Based Templates highly desired
About Guidewire
Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540+ insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.
As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.
Guidewire Software Inc. provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
