Service Manager (Residential)

Essential Functions

• Ensure scheduled preventive maintenance tasks are completed in accordance with the monthly maintenance calendar and direct either CIM maintenance technicians or third party vendors to complete the necessary preventive maintenance work as scheduled or budgeted. 
• This position is responsible for oversight of the maintenance team’s efforts in completing each building’s preventive maintenance schedule which will include inspecting HVAC, refrigerator, sinks, washer/dryers, and others as directed by the Property Manager. 
• Work closely with the Property Manager in completing common area and/or exterior preventive maintenance such as roofs, exterior doors, windows, drain lines and others as directed by the Property Manager 
• Closely track, monitor and follow up on residents’ work orders and schedule work using a third party vendor with Property Manager’s approval for work that cannot be completed by the CIM maintenance team.  
• Responsible for adhering to the approved operating budget for all repair and maintenance  expenses and l provide the following operating cost estimates for budgeting purposes:  (i) turn over, (ii) plumbing, (iii) electrical, (iii) HVAC and boiler, (iv) building RM, and (v) preventive maintenance work. 
• Meet with the Assistant Property Manager on a weekly basis to ensure all work orders are responded to within 24 hours, maintain a binder with tabs for each unit, including ground floor and management office and print out each tenant work order. Meet on Monday to review the printed work orders and the following Friday to confirm status of completed work orders. 
• Responsible for inventory control of all appliances, tools, supplies and equipment related to repairs and maintenance. 
• Direct maintenance operations for upkeep of the apartment units by the minimum repair standards Including but not limited to:   
• Doors re-key, hang, paint and replace door and test door closings
• Attach window blinds, hang furniture 
• Appliances replace filters, check drain lines and pans and know how to operate all systems including high end models  in order to assist residents as required. 
• HVAC replace filters, wet vac condensation pans, verify thermostat settings and know how to operate the unit in order to assist residents as required.  
• Plumbing snake and clear blockages up to 25 feet 
• Replace electrical sockets, switches, bulbs and check breakers
• Flooring re-attach thresholds, re-tack carpet, and replace missing wood or tile flooring 
• Walls repair drywall, mud, tape and paint or wall paper as required 
• Ceiling repair drywall, mud, tape and paint 
• Required to repair and/or maintain items to the standards identified as they pertain to each building or property, including but not limited to: 
• Doors re-key, hang and adjust as required 
• Fix irrigation leaks as they occur 
• Replace burnt out bulbs 
• Work with Property Manager to ensure central plant equipment is under contract and properly maintained. 
• Windows are re-caulked as required 
• Work with Property Manager to ensure the roofs are inspected twice a year and adequately maintained 
• Work with Property Manager to ensure all equipment related to access devices is under contract and properly maintained. 
• Work the Property Manager to ensure parking equipment is under contract and properly maintained  
•  Identify appliances that need to be replaced and with the Property Manager’s approval ensure all appliances are properly disposed off and only removed from the building with prior written approval.  
•  Maintain engineering office with tools organized, supplies inventoried and neatly stacked or organized and maintain maintenance files as requested or required by the Property Manager and/or CIM standards.  

Supervisory Responsibilities:

• Manage the maintenance team members 
• Manage third party vendors (as required) who maintain access equipment (elevators/ escalators), central plant and other building equipment 
• Ensure all vendors sign in and out of the property and control access to the roof and mechanical rooms. 
• Set performance goals for each member of the team and review their performance on an ongoing basis.  

Educational/Experience Requirements (including certifications, licenses, etc):

• High school/GED or 3-5 years in a comparable position
• At least three years of demonstrated experience working in apartment buildings’ maintenance and two years experience as a lead and/or maintenance supervisor. 
• Must possess a valid state-issued driver’s license.
• EPA certification Type I and II (as required) 

Communication Skill Requirements:

• Read and interpret documents such as new appliance maintenance manual, company policies and procedures documents.
• Ability to write correspondence and/or reports accurately in a concise and detail manner.
• Ability to respond to common inquiries or complaints from tenants, regulatory agencies, other areas of the company, and/or members of the business community.
• Ability to effectively present information to management, tenants and others. 

Mathematical Skill Requirements:

• Ability to add, subtract, multiply and divide.
• Ability to calculate figures and amounts such as discounts, interest, proportions, percentage, area, circumference and volume.

Reasoning Skill Requirements:

• Ability to apply common-sense understanding to carry out instructions.
• Ability to solve practical problems.
• Ability to define problems, collect data, establish facts and draw valid conclusions.

Technical Skill Requirements:

• MS Office including Excel, Word, Outlook
• Experience with HVAC systems’ maintenance and repair
• Experience with plumbing and electrical system maintenance and repair
• Other general maintenance experience such as carpentry, painting and drywall repairs, appliance maintenance and keying and/or replacing unit doors

Performance Metrics:

• Meet stated Investments approved operating budgets based on leasing objectives, cost control and annual NOI,
• Manage each buildings preventive maintenance calendar and schedule with a goal to minimize use of third party vendors  
• Tenant questionnaires and corporate surveys